Client Support & Escalations Specialist

Assurant, Inc.; Northern (KY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

Assurant, Inc. is seeking a Client Support Specialist to provide direct contact to customers, high-profile client representatives, and service partners to reduce and resolve service delays.

You will build positive relationships and guide stakeholders toward efficient resolutions. You will handle escalations via phone, email, or webforms, support home appliances and other systems repairs processes, coordinate with vendors, and document cases across multiple tracking channels to ensure timely

Qualifications

• 3+ years in Direct Customer Service with escalation experience.
• Experience with B2B or vendor customer service preferred.
• Proven ability to compose responses to external contacts.

Responsibilities

• Manage customer escalations and inquiries via phone, email, or webforms.
• Support claims process for repairs and service events.
• Make repair or settlement decisions within approved limits.
• Coordinate with approved vendors to procure parts for repairs.
• Log and track issues in multiple tracking systems for reporting and accountability.

Skills

Direct Customer Service

Escalation Management

Vendor Coordination

Education

Associate degree in Business or equivalent

Job description

Assurant, Inc. is seeking a Client Support Specialist to provide direct contact to customers, high-profile client representatives, and service partners to reduce and resolve service delays.

You will build positive relationships and guide stakeholders toward efficient resolutions. You will handle escalations via phone, email, or webforms, support home appliances and other systems repairs processes, coordinate with vendors, and document cases across multiple tracking channels to ensure timely