Client Support Engineer

Accessium Group INC; Buffalo (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in IT solutions is seeking a Client Support Engineer to join their dynamic team in Buffalo, NY. This role emphasizes customer-focused support, requiring a keen attention to detail and a strong aptitude for technology. The ideal candidate will engage in troubleshooting, system performance monitoring, and network security management, contributing to a collaborative environment. With a commitment to professional growth and a supportive workplace culture, this position offers a competitive salary and comprehensive benefits, including health insurance and 401k matching. If you are ready to make a difference in a fast-paced setting, this opportunity is for you.

Benefits

401k with employer match

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off

Holiday pay

Overtime pay

Qualifications

• 1+ years experience as a Client Support Engineer or in a related role.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Provide on-site and remote support for end-users.
• Monitor and troubleshoot server and workstation issues.

Skills

Helpdesk support

Troubleshooting analysis

System performance monitoring

Network security management

Basic networking knowledge

Customer service orientation

Analytical skills

Education

Associates Degree in Computer Science

Tools

TCP/IP

DNS

Firewalls

Job description

Job Description

Our IT solutions company, located in the Western New York area (Buffalo), specializes in providing high-end information technology services to clients across WNY and multiple states. We are currently hiring a Client Support Engineer. The candidate must meet the qualifications below and be professional, customer-focused, self-driven, and team-oriented. Salary is contingent on experience and competency.

Only candidates local to Western New York will be considered.

Level I - Client Support Engineer

The candidate will possess the following skills and responsibilities:

• Helpdesk, on-site support, and remote end-user support
• Perform troubleshooting analysis of servers, workstations, and associated systems
• Monitor system performance, implement performance tuning, and troubleshoot issues
• Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam
• Install, configure, and maintain hardware, systems, and software for networks
• Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS

Requirements

• High aptitude and keen attention to detail
• Ability to diagnose and resolve basic technical issues
• Customer-focused, performance-driven, with a high aptitude for technology
• Ability to work well in a team environment
• Understanding of desktop and intermediate server administration
• Manage workflow, daily timesheets, and calendar
• Conscientious reporting of issues and resolutions for future reference and trouble tickets
• Strong analytical skills and professional office skills
• Able to learn and adapt quickly to challenges
• Education: Associates Degree in Computer Science preferred but not required
• 1+ years experience as a Client Support Engineer or in a related role

Additional Requirements

• Reliable automobile is required; expenses reimbursed
• Local short-distance travel within Buffalo, NY 14221
• Driver's License required

Job Details

• Type: Full-time
• Salary: $35,000 - $45,000 per year
• Benefits include 401k with employer match, dental, health, life, and vision insurance, paid time off
• Compensation includes holiday and overtime pay
• Experience level: 1-2 years
• Schedule: 8-hour shifts, Monday to Friday, on-call rotation
• Work location: Buffalo, NY 14221