Client Support Engineer

Accessium Group; Buffalo (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading IT solutions company is looking for a Client Support Engineer to join their team in Buffalo. This entry-level position involves providing technical support, troubleshooting hardware and software issues, and ensuring high-quality customer service. Candidates must have a strong focus on teamwork and customer satisfaction, along with necessary technical skills. Flexible work-from-home options may be available.

Benefits

401(k) with Employer Match

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 1-2 years of experience in a Client Support Engineer role is a must.
• Understanding of desktop and intermediate server administration.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Provide helpdesk, on-site, and remote support to end-users.
• Perform troubleshooting analysis of servers and workstations.
• Monitor system performance and implement performance tuning.

Skills

Customer focused

Problem-solving

Analytical skills

Education

Associate's Degree in Computer Science

Tools

Networking fundamentals

Job description

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Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

IT solutions company located in the Western New York area (Buffalo) specializing in providing high-end information technology to clients across WNY and multiple states is currently hiring a Client Support Engineer. The candidate must meet the qualifications below. Must be professional, customer-focused, self-driven, and team-oriented—salary contingent on experience and competency.

• Only candidates local to Western New York will be considered.***
  
  
  

Level I - Client Support Engineer:

The candidate will possess the following:

• Helpdesk, on-site support, and remote end-user support
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Monitor system performance and implements performance tuning, and break /fix.
• Implement software and network security, manage user accounts, permissions, email, anti-virus, anti-spam.
• Install, configure, and maintain hardware, systems, and software for networks.
• Knowledge of Networking: Switches, Basic Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS
  
  
  

Requirements:

• High aptitude and keen on detail.
• Ability to diagnose and resolve basic technical issues.
• Customer focused, performance driven, high aptitude for technology.
• Must work well in a team environment.
• Understanding of desktop and intermediate server administration.
• Manage workflow, daily timesheets and calendar.
• Proven conscientious reporting of all issues and resolution for future reference and trouble tickets.
• Strong analytical capabilities and professional office skills required.
• Grow into a valued team member who learns and adapts quickly to challenges.
• Education: Associates Degree in Computer Science preferred but not required.
• Information Technology or 1+ years experience in a Client Support Engineer Role is a must.
  
  
  

*Local-short-distance travel*

• A reliable automobile is a must. Expenses reimbursed*
  
  
  

Job Type: Full-time

Salary: $35,000.00 - $45,000.00 per year

Benefits:

• 401k With Employer Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  
  

Compensation package:

• Holiday pay
• Overtime pay
  
  
  

Experience level:

• 1-2 years
  
  
  

Schedule:

• 8 hour shift
• Monday to Friday
• On-Call Rotation
  
  
  

Ability to commute:

• Buffalo, NY 14221: Reliably commute.
  
  
  

License/Certification:

• Driver's License (Required)
  
  
  

Work Location:

• Buffalo, NY 14221
  
  
  

Flexible work from home options available.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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