Client Support Coordinator - Remote

Labcorp; Buffalo (NY); Remote; USD 60,000 - 80,000; Part time

Job summary

Join Labcorp as a Client Support Coordinator, a critical role delivering exceptional customer service in the healthcare sector. You will handle client inquiries, manage lab orders, and engage in continuous improvement initiatives, contributing to a culture of client satisfaction. Ideal for someone with strong communication skills and a customer-focused attitude, this position offers access to comprehensive benefits and the opportunity to make a meaningful impact in healthcare.

Benefits

Medical, Dental, Vision benefits

Tuition Reimbursement

401(k) Plan

Paid Time Off (PTO)

Qualifications

• 3 years of experience in customer support.
• Highly motivated and outcome-driven.
• Exceptional communication and problem-solving skills.

Responsibilities

• Enter new lab orders into front-end systems.
• Respond to and triage client inquiries.
• Daily communication with clients for updates.

Skills

Communication

Problem Solving

Customer Focus

Multitasking

Excel

PowerPoint

Education

B.A./B.S. or equivalent experience

Job description

Be among the first 25 applicants

Precision Medicine Client Support Coordinator

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions — because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but also help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.

The Client Support Coordinator is a versatile role with many touchpoints throughout the customer experience. This role is essential to delivering prompt attention to client and internal team needs, ensuring a seamless experience every time a customer interacts with Labcorp Oncology assays and the Medical team. Must be able to work EST hours

Essential Duties

• Entering new lab orders into front end systems.
• Receive, respond to, and triage client inquiries in a timely and accurate manner.
• Answer phone calls, emails, and faxes.
• Daily communication and interaction with clients to provide case updates.
• Facilitate client and case-specific special handling scenarios.
• Partner with team to support workflow including order entry, report delivery, and information requests.
• Log cases in CRM tool for tracking and management.
• Participate in cross-functional projects as assigned.
• Contribute to and support ongoing customer improvement initiatives.
• Proactively identify and address potential areas of concern.
• Communicate with management regarding potential issues and address customer pain points.
• Contribute to a culture of continuous improvement to ensure customer satisfaction.

Minimum Qualifications

• 3 years of experience in related customer support field.
• Highly customer focused, motivated, and outcome driven.
• Exceptional communication and problem-solving skills.
• Ability to multitask and respond positively to new and unusual situations.
• Strong Excel and PowerPoint abilities.
• Strong knowledge of Windows-based systems and applications.

Preferred Qualifications

• B.A./B.S. or equivalent years of experience.
• Experience in the oncology field.

The application window for this position is: 6/19/2025 - 6/21/2025

Salary range: $22 - $26/hr

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. Casual, PRN & Part Time employees scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Information Technology

Industries

• Hospitals and Health Care