Community & Support Coordinator at G2i

G2i Inc.; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

G2i Inc. is seeking a highly efficient Community & Support Coordinator for their developer community. The role involves managing communications, providing support, and organizing community programs, requiring a proactive individual with strong communication skills, technical savvy, and experience leveraging AI tools.

Qualifications

• Expert at leveraging AI tools for efficiency.
• Exceptional ability to work under pressure.
• Comfortable with rapid context switching.

Responsibilities

• Manage community communications across channels.
• Provide proactive support, including calls when needed.
• Coordinate community programs and track success.

Skills

Proactive mindset

Problem-solving

Written communication

Verbal communication

AI tool usage

Job description

About the Role

We're seeking a highly efficient, tech-savvy Community & Support Coordinator to support our thriving developer community. The ideal candidate is proactive, can leverage AI tools effectively, and thrives in a fast-paced environment where priorities shift quickly.

What You'll Do

Communication & Support (60%)

• Manage community communications across multiple channels

• Provide proactive support, including jump on calls when needed

• Use AI tools to streamline communication processes

• Maintain high-quality engagement with community members

• Identify and implement communication improvements

• Handle time-sensitive requests and inquiries

Program & Event Support (20%)

• Coordinate community programs and track their success to support our community team

• Pre-event promotion and post-event processing

• Identify opportunities for process improvement

Operations & Administration (20%)

• Maintain community data and documentation

• Process member requests and updates

• Support community metrics tracking

• Assist with special projects as needed

What We're Looking For

Essential Qualities

• Expert at leveraging AI tools to maximize efficiency

• Exceptional ability to work smart and fast under pressure

• Strong proactive mindset and problem-solving skills

• Outstanding written and verbal communication

• Ability to identify and implement process improvements

• Comfortable with rapid context switching

• Tech-savvy with quick tool adoption abilities

Nice to Have

• Experience with technical communities

• Background in community operations or support

• Event management experience

What Success Looks Like

After 30 days:

• Managing routine communications independently

• Supporting key community programs

• Identifying opportunities for process automation

After 90 days:

• Successfully cleared communication backlog

• Ready to take ownership of specific operational areas

• Proactively identifying and solving community needs

• Contributing to community growth initiatives

Location & Hours

• Remote position

• Minimum 5 hours daily overlap with CET 10:00-19:00 required

• Flexible schedule within these hours

How to Apply

1. Apply through our Ashby application form

2. Selected candidates will be invited for an asynchronous HireFlix interview

3. Top candidates will be invited for an interview with our Sr. Community Manager

4. Offer stage

Position to start as soon as possible. We're reviewing applications on a rolling basis.