Client Support Coordinator

Waccamaw Management, LLC; Schaumburg (IL); On-site; Full time

Job summary

Waccamaw Management, LLC is seeking a Client Support Coordinator to manage collection processes and support customer communications. This entry-level full-time position requires strong organizational skills and effective communication. The role will involve processing invoices and assisting clients in a typical office environment.

Qualifications

• Must interpret verbal and/or written instructions at a proficient level.
• Proficient in communication over phone, email, and in person.
• Operate general office equipment effectively.

Responsibilities

• Maintain collection processes for properties within the branch.
• Process accounts receivable invoices timely.
• Respond to inquiries from homeowners, board members, and attorneys promptly.

Skills

Communication

Time Management

Attention to Detail

Job description

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With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Client Support Coordinator is responsible for working with accounts receivable, varying collection processes, and other duties may include working with both customers and attorneys. The Client Support Coordinator performs timely processing of collection invoices including bill-backs to homeowners, collection checks, and supporting duties and maintain up to date records for collection processes. Additional duties assigned highlight related responsibilities to collections including attorney communication, invoice processing, supporting onboarding clients and reconciling open requests for the month.

Collection Process

Duties and tasks include but not limited to:

• Maintaining collection processes for each property within the branch.
• Receive and process accounts receivable invoices timely.
• Utilize online payables system for invoices
• Point of contact to receive collection checks and process checks timely.
• Submit requests to update account status with direction provided.
• Follow up on requests submitted to ensure completed within 48 hours.
• Meeting deadlines for reporting that is completed on a biweekly basis
• Deadline includes follow-up after report is provided back to collections administrator for
  
  

processing.

• Responding to homeowners/board members/attorneys/supervisor requests in a timely manner
• Point of contact for the branch to communicate with attorney’s.
  
  

Resale Orders/Community Archives

• Assist with obtaining account payoff totals from attorney for upcoming resales
• Assist with questions on delinquent accounts for upcoming resales
• Assist with verifying account chargers for accounts that have sold which were previously
  
  

delinquent.

• Assist with processing conveyance documents for accounts.
  
  

Additional Support Areas

• Track, verify, and setup collection processes for onboarding clients.
• Annual review of branch delinquency protocols.
• Other tasks as assigned.
  
  

The above details are intended to assist in further defining your role and responsibilities, however,

should not be interpreted as comprehensive inventory of all duties.

Compensation ranges from $23 - $24 per hour.

Requirements

• Must be able to interpret verbal and/or written instructions at a proficient level.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Must be able to prioritize, manage time, and meet deadlines with accuracy and attention to detail
  
  

Working Conditions

• Typical office environment
• Frequent social interaction
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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