Client Support Associate

Jackson Hewitt; Donna (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Flexible schedule

Advancement opportunities

Training & development

Employee discounts

Teladoc

Job summary

Jackson Hewitt seeks a Seasonal Client Support Associate to be the friendly face for clients visiting our offices and local events. You will provide essential support, confirm appointments, and help distribute marketing materials to keep clients engaged.

You will visit shops and community locations to drive brand awareness, recruit new talent, and build a local talent pipeline, leveraging your market knowledge and social media skills.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Regularly visit local shops, events, and community locations to drive brand awareness.
• Actively recruit new talent in local markets.
• Leverage local market knowledge and social media to expand reach.
• Build a strong talent pipeline for Jackson Hewitt.
• Engage with clients, confirm appointments, and follow up with past and potential clients.

Skills

Interpersonal skills

Retail experience

Computer troubleshooting

Customer service

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - Access a portion of your earned wages before payday when you need it.

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

As our boots-on-the-ground ambassador, you will regularly visit local shops, events, and community locations to drive brand awareness and actively recruit new talent. You'll leverage your local market knowledge and social media skills to creatively expand our reach and build a strong talent pipeline.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!