Support Analyst

Wellsky; Overland Park (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent medical benefits (medical,Rx

Dental and vision benefits

Mental Health support through EAP

Generous paid time off

13 paid holidays

100% vested 401(K) retirement plans

Educational assistance up to $2500 per

Job summary

WellSky is seeking a Support Analyst to deliver procedural support to clients via telephone, email, and client portals, focusing on timely resolution of escalated issues across clinical, billing, training, and technical troubleshooting.

Based in Overland Park, KS, you will handle user-facing applications in a fast-paced environment, document solutions, meet response times, and collaborate with teammates to ensure outstanding client service and quality resolutions.

Qualifications

• Bachelor's degree or equivalent work experience.
• 0–2 years relevant work experience.
• Experience in client-facing role with strong communication.
• Background in IT support or technical troubleshooting.

Responsibilities

• Support user-facing applications in a fast-paced environment.
• Provide superior client service and ensure quality resolutions.
• Troubleshoot and document solution operations.
• Complete thorough documentation of issues.
• Ensure the required response and resolution times are met.
• Collaborate with and support other team members.
• Perform other job duties as assigned.

Skills

Customer service

Communication

IT troubleshooting

Education

Bachelor's degree or equivalent

Job description

The Support Analyst is responsible for delivering procedural support to all clients through telephone, email, and client portal correspondence. The scope of this job centers around timely resolution of escalated client issues involving a variety of WellSky solutions, including clinical, billing, training, and technical troubleshooting.This opening is with our Personal Care Support team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!Key Responsibilities:Support user-facing applications in a fast-paced environment.Provide superior client service and ensure outstanding quality resolutions.Troubleshoot and document solution operations.Complete thorough documentation of issues.Ensure the required response and resolution times are met.Collaborate with and support other team members.Perform other job duties as assigned.Required Qualifications:Bachelor's Degree or equivalent work experienceAt least 0-2 years relevant work experiencePreferred Qualifications:Demonstrated experience in a client-facing or customer service role, with strong communication skills and the ability to manage interactions via phone, email, and client portalsBackground in IT support or technical troubleshooting, with a proactive approach to resolving issues and documenting solutions in a fast-paced environmentJob Expectations:Willing to work additional or irregular hours as neededMust work in accordance with applicable security policies and procedures to safeguard company and client informationMust be able to sit and view a computer screen for extended periods of time#LI-OnsiteWellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:Excellent medical with Rx, dental, and vision benefitsMental Health support through EAPGenerous paid time off, plus 13 paid holidays100% vested 401(K) retirement plansEducational assistance up to $2500 per yearWellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Data Privacy Notice for Job Applicants and Teammates