Client Success & Web Project Coordinator

Cybernautic; Bloomington (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement savings match

Paid Time Off

Job summary

Cybernautic, a Bloomington-Normal, IL-based agency, seeks a Client Services Coordinator to own client requests from kickoff through launch and beyond. You’ll gather content, review designs, load pages, test, and manage post-launch support with clear, documented requests.

You’ll use FreshDesk, Asana, HubSpot, OneDrive, and Teams, coordinating with Project Managers and the CEO to set expectations, route work, and keep clients informed every step of the way.

Qualifications

• Three or more years in client-facing support, account coordination, or account management with at least one year owning client relationships
• Excellent written and verbal communication, including explaining technical concepts to non-technical clients
• Strong organizational skills to juggle multiple priorities and deadlines

Responsibilities

• Serve as the primary contact for assigned clients throughout projects and after launch
• Coordinate communications via telephone, email, FreshDesk, and Teams
• Set expectations on timing and scope, update clients during progress
• Explain technical concepts in plain language
• Stay current on Cybernautic offerings to provide accurate answers
• Own full ticket lifecycle from opening to resolution
• Load approved content into websites and verify functionality
• Coordinate work across design, development, marketing, and PM teams

Skills

Client coordination

Communication

Organization

MS Office

FreshDesk

Asana

AI tools

Box & OneDrive

Team collaboration

Education

High school diploma or equivalent

Tools

FreshDesk

Asana

HubSpot

OneDrive

Microsoft Teams

Job description

Cybernautic, a Bloomington-Normal, IL-based agency, seeks a Client Services Coordinator to own client requests from kickoff through launch and beyond. You’ll gather content, review designs, load pages, test, and manage post-launch support with clear, documented requests.

You’ll use FreshDesk, Asana, HubSpot, OneDrive, and Teams, coordinating with Project Managers and the CEO to set expectations, route work, and keep clients informed every step of the way.