Entry-Level Client Success Coordinator – On-Site Boston

Agency Cybersecurity; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with 4% company match

Monthly healthcare stipend

10 days paid time off

11 federal holidays

Weekly team lunches

In-office snacks

Job summary

Agency Cybersecurity in Boston is seeking a Junior Account Coordinator to support client-facing teams and manage relationships. You will work with account managers to ensure a seamless onboarding, effective communications, and timely task follow-ups, while maintaining client records in our CRM.

This entry-level role offers exposure to cybersecurity and compliance projects, with opportunities to grow into account management or sales as you learn the industry and customer workflows.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• Proactive attitude and willingness to learn about cybersecurity and compliance.
• Basic understanding of CRM software (HubSpot or Salesforce a plus).
• Ability to manage multiple tasks and deadlines effectively.
• Team-oriented mindset with problem-solving abilities.
• 10 days of paid time off
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Weekly team lunches and in-office snacks

Responsibilities

• Assist senior account managers with client onboarding, ensuring a smooth and welcoming experience.
• Coordinate client meetings, take detailed notes, and help manage follow-up tasks.
• Provide timely responses to client inquiries via email, phone, and internal messaging systems.
• Help maintain and update client records within our CRM (e.g., HubSpot or Salesforce).
• Track ongoing client projects and ensure timely internal communication on status and deadlines.
• Collaborate across internal teams (sales, compliance, technical services) to ensure cohesive service delivery.
• Identify opportunities for client relationship enhancement and communicate these insights to senior team members.

Skills

Organizational skills

Interpersonal skills

Team collaboration

Proactive learner

Education

Bachelor’s degree or equivalent experience

Tools

HubSpot

Salesforce

Job description

Agency Cybersecurity in Boston is seeking a Junior Account Coordinator to support client-facing teams and manage relationships. You will work with account managers to ensure a seamless onboarding, effective communications, and timely task follow-ups, while maintaining client records in our CRM.

This entry-level role offers exposure to cybersecurity and compliance projects, with opportunities to grow into account management or sales as you learn the industry and customer workflows.