Client Success Specialist

WildBrain; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Doist is seeking a focused Client Support & Sales Coordinator to manage day-to-day client inquiries, maintain strong relationships with agencies and brands, and support business development efforts. You will produce sales collateral, coordinate cross-functional work, and help drive new business with proactive communication.

The role involves CRM-driven prospecting, RFP responses, and campaign coordination to ensure timely delivery and client satisfaction.

Qualifications

• Build strong client relationships and respond professionally to inquiries.
• Coordinate across teams to ensure smooth client delivery and process efficiency.
• Prepare client-specific sales materials and respond to requests with timely, accurate information.

Responsibilities

• Serve as day-to-day contact for client, agency and brand queries; escalate issues as needed.
• Prepare client-specific sales decks, 1-sheets and collateral; coordinate across two Sales Directors.
• Prospect, identify and pursue new leads using CRM tools; respond to RFPs with proposals and ad product recommendations.
• Oversee campaign delivery timelines, asset collection, and post-campaign reports; present to clients.

Skills

Client relationship management

Cross-functional collaboration

Sales support

Proposal writing

Campaign coordination

Tools

HubSpot

Winmo

Job description

Responsibilities

Client Support & Relationship Management

Serve as a day-to-day point of contact for client, agency and brand queries — building strong relationships through timely, professional responses and escalating issues where needed. Grow assigned developmental accounts and act as the day-to-day contact for agencies and brands to drive new business. Collaborate cross-functionally to ensure a seamless client experience and consistent delivery of business results, identifying gaps or opportunities to improve processes and efficiency along the way.

Sales Support & Business Development

Work closely with Sales Directors to prepare client-specific sales decks, 1-sheets and other collateral for both individual meetings and broader category outreach. Serve as the central coordination point across two Sales Directors' workloads — triaging incoming requests, sequencing priorities, and balancing competing deadlines to ensure consistent, timely turnaround for all sellers. Use HubSpot, Winmo and all available tools to prospect, identify and pursue new leads, driving new business and building the CRM database. Work with Sales Development to prepare proposals and respond to RFPs with specific ad product recommendations, ensuring deadlines and deliverables are met. Provide industry and competitive updates by staying active and well-read on the trades, regularly sharing relevant articles and topics with the team.

Campaign & Project Coordination

Oversee and assist in the coordination of campaign delivery, including timelines, asset collection, and internal communication. Work with Media Ops and Sales Dev to inform and prepare post-campaign reports/decks and present to clients.