Customer Support Specialist — $25-$30/hr + Bonuses, Training

Serenity Healthcare; Ashburn (VA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (15 after one year) + 10 paid holidays

Opportunities for advancement

Supportive, team-oriented culture

Job summary

Serenity Healthcare in Ashburn, Virginia, is seeking Customer Support Specialists to provide one-on-one support for individuals in a structured program that promotes positive habits and motivation. The ideal candidate will have strong communication skills and a passion for helping others. Full paid training is offered, and qualifications include 2+ years of professional experience, reliability, and a customer-focused mindset. Benefits include comprehensive health insurance and advancement opportunities in a supportive culture.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Ability to pass a background check and drug screening.
• Reliable, punctual, and open to coaching and feedback.

Responsibilities

• Provide one-on-one support to individuals during scheduled sessions.
• Encourage participants using positive practices such as journaling, goal setting, and reflection.
• Maintain accurate session notes and share updates with team members.

Skills

Clear and professional communication skills

Strong interpersonal skills

Ability to connect with people

Patience and empathy

Job description

Serenity Healthcare in Ashburn, Virginia, is seeking Customer Support Specialists to provide one-on-one support for individuals in a structured program that promotes positive habits and motivation. The ideal candidate will have strong communication skills and a passion for helping others. Full paid training is offered, and qualifications include 2+ years of professional experience, reliability, and a customer-focused mindset. Benefits include comprehensive health insurance and advancement opportunities in a supportive culture.