Client Success & Support Specialist

Bloomberg Industry Group; Arlington (TX); On-site; USD 66,000 - 82,000; Full time

Job summary

Bloomberg Industry Group is seeking a client support specialist in the United States to act as the first contact for inquiries across products via phone, email, and chat. You will intake, triage, and route requests, escalating complex issues while owning the client experience through resolution.

You will collaborate with Product, Engineering, Sales, and Marketing to communicate needs, guide users on features, document interactions in CRM, and help drive product adoption and continuous

Qualifications

• 3+ years of experience in legal or financial fields.
• Strong customer service orientation with excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable troubleshooting issues and guiding clients through solutions step by step.
• Strong organizational skills with attention to detail and follow-through.
• Ability to collaborate effectively across support, product, engineering, and business teams.
• Demonstrated ownership mindset with initiative to drive resolution.
• Flexibility to work assigned business hours, including weekends and holidays.

Responsibilities

• Serve as the first point of contact for client inquiries across Bloomberg Industry Group products via phone, email, and chat.
• Intake, assess, and triage client requests by gathering relevant details, identifying urgency, and routing issues appropriately.
• Escalate technical or complex issues to Tier 2 and Tier 3 support teams while maintaining ownership of the client experience through resolution.
• Partner with Product, Engineering, Sales, and Marketing teams to communicate client needs, troubleshoot issues, and support product adoption.
• Manage a high volume of client interactions while maintaining professionalism, responsiveness, accuracy, and service quality.
• Educate clients and internal users on product features, workflows, and best practices to drive successful product usage.
• Track and document client interactions using CRM systems, ticketing platforms, and project management tools.
• Monitor escalated requests, provide timely updates, and ensure issues are resolved efficiently and completely.
• Identify recurring client challenges and communicate feedback to internal stakeholders to support continuous product and process improvement.
• Participate in special projects and initiatives that enhance operational efficiency and improve the overall client experience.
• Stay current on Bloomberg Industry Group products, workflows, tools, and support processes to provide informed and effective client assistance.

Skills

Customer service orientation

Verbal and written communication

Multi-tasking in fast-paced env

Troubleshooting guidance

Cross-team collaboration

Ownership mindset

Flexibility with hours

Education

Juris Doctor (JD) or paralegal background

Job description

Bloomberg Industry Group is seeking a client support specialist in the United States to act as the first contact for inquiries across products via phone, email, and chat. You will intake, triage, and route requests, escalating complex issues while owning the client experience through resolution.

You will collaborate with Product, Engineering, Sales, and Marketing to communicate needs, guide users on features, document interactions in CRM, and help drive product adoption and continuous