Client Success Specialist — Fast-Paced Support & Growth

Seatown; Everett (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

PTO accrual

Vacation time 40 hours+

Health savings account

401k with company match

Paid holidays

Gym onsite

Ongoing training

Job summary

Seatown Electric Plumbing Heating and Air seeks a Client Services Representative in Everett, WA to be the friendly voice helping clients navigate their needs and ensuring a seamless experience.

You will handle inbound calls, book appointments, de-escalate concerns, and maintain detailed records while multitasking. Weekend availability is required; HVAC/plumbing experience and Spanish language skills are a plus.

Qualifications

• 1–2 years of Call Center experience preferred.
• Weekend availability: 7am–6pm (8hr or 10hr shifts).
• Typing speed of at least 45 wpm.
• HVAC & Plumbing Industry experience is a plus.
• Ability to talk and type accurately; typing speed 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Suite; SERVICE TITAN a plus.
• Bilingual Spanish is a plus.
• Consent to a pre-employment background check.

Responsibilities

• Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
• Identify the client’s request or concern quickly, provide the most effective solution, and de-escalate concerns.
• Use critical thinking to solve problems for clients with sound judgment on best solution.
• Proactively gain and maintain a complete understanding of our portfolio of products and services.
• Enter accurate and detailed records of client interactions while multitasking calls to minimize hold times.
• Meet productivity standards and goals while maintaining high-quality calls and following scripts.

Skills

Call center experience

Typing 45 wpm

Weekend availability

Bilingual Spanish

Microsoft Suite

SERVICE TITAN

Multitasking

Strong judgement

Tools

SERVICE TITAN

Microsoft Office

Job description

Seatown Electric Plumbing Heating and Air seeks a Client Services Representative in Everett, WA to be the friendly voice helping clients navigate their needs and ensuring a seamless experience.

You will handle inbound calls, book appointments, de-escalate concerns, and maintain detailed records while multitasking. Weekend availability is required; HVAC/plumbing experience and Spanish language skills are a plus.