Client Care & Appointment Specialist

Seatown Services; Mukilteo (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

PTO benefits

Vacation time

Paid holidays

Health Savings Account

401k with company match

Onsite gym

Onsite break room

Ongoing training

Job summary

Seatown Electric Plumbing Heating and Air is hiring a Client Services Representative to be the friendly voice guiding clients through their needs and ensuring a seamless experience.

You will handle a high volume of inbound and outbound calls, book appointments, resolve inquiries, and maintain accurate records while upholding company standards. Strong multitasking and quick problem solving are valued in a fast-paced environment, with opportunities for growth and teamwork.

Qualifications

• 1–2 years of Call Center experience.
• Weekend availability 7am-6pm.
• HVAC & Plumbing industry experience a plus.
• Typing speed of at least 45 wpm.
• Bilingual Spanish is a plus.
• Consent to a pre-employment background check.

Responsibilities

• Handle a high volume of inbound calls and outbound calls to existing clients, booking appointments.
• Identify client requests or concerns and provide effective solutions; de-escalate as needed.
• Use critical thinking to resolve client issues with sound judgment.
• Gain and maintain understanding of our portfolio of products and services.
• Enter accurate records of client interactions and actions taken while multi-tasking calls.
• Meet productivity standards while following call flows and scripts.

Skills

Customer service

Typing 45 wpm

Multitasking

Strong judgment

Bilingual Spanish

Tools

Microsoft Office

ServiceTitan

Job description

Seatown Electric Plumbing Heating and Air is hiring a Client Services Representative to be the friendly voice guiding clients through their needs and ensuring a seamless experience.

You will handle a high volume of inbound and outbound calls, book appointments, resolve inquiries, and maintain accurate records while upholding company standards. Strong multitasking and quick problem solving are valued in a fast-paced environment, with opportunities for growth and teamwork.