Client Service & Operations Coordinator

Renova One; Chesapeake (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Renova One is seeking a Client Service Specialist to be the main contact for clients, installers, and project managers across Chesapeake, Raleigh, and Charlotte. You will manage order entry, verify measurements, and keep projects moving accurately through our systems.

Ideal candidates have strong attention to detail, are quick learners, and communicate confidently across departments. This role supports multiple markets and requires proficiency with Microsoft Office and CRM tools.

Qualifications

• 2+ years in customer service, admin support, or data entry.
• Strong attention to detail and accuracy with numbers and measurements.
• Fast learner comfortable switching between new software systems.
• Excellent verbal and written communication, including with installers and customers.
• Strong problem-solving and multitasking in a fast-paced environment.
• Proficiency in Microsoft Office; experience with CRM or customer service software.
• Experience supporting multiple locations or markets simultaneously.
• Strong organizational skills and ability to manage high-volume workload.
• QFloors experience preferred.
• High school diploma or equivalent required; associate's degree preferred.

Responsibilities

• Field a steady volume of calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits, solving problems in real time.
• Support customer service, order processing, scheduling coordination, and workload distribution across Chesapeake, Raleigh, and Charlotte, providing backup coverage as needed.
• Monitor shared and individual inboxes, prioritize time-sensitive requests, confirm receipt, and route information to relevant teams.
• Manage daily communication with installers—providing job information, updates, and logistical support.
• Verify and document accurate measurements and material quantities; ensure correct material ships to job sites.
• Enter and manage orders received via email from property managers; document details and status updates.
• Maintain clear communication with project managers regarding progress and site updates.
• Facilitate coordination between project managers and property representatives for accurate project execution.
• Learn and toggle between systems quickly—scan, rename, and upload cut sheets and materials.
• Support order entry and fulfillment through system updates and process improvements.
• Greet and escort office visitors in a professional manner.
• Keep project documentation organized and retrievable.

Skills

Customer service

Data entry

Microsoft Office

CRM software

Multitasking

Verbal & written communication

Education

High school diploma or equivalent

Associate's degree preferred

Tools

QFloors

Job description

Renova One is seeking a Client Service Specialist to be the main contact for clients, installers, and project managers across Chesapeake, Raleigh, and Charlotte. You will manage order entry, verify measurements, and keep projects moving accurately through our systems.

Ideal candidates have strong attention to detail, are quick learners, and communicate confidently across departments. This role supports multiple markets and requires proficiency with Microsoft Office and CRM tools.