Client Success Specialist - Contact Center (Temp)

Insperity; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Insperity is seeking a dedicated contact center professional to support client and employee inquiries about health benefits, web support, and employment verification. You will act as the primary liaison, ensuring accurate information, issue resolution, and high levels of customer satisfaction.

Responsibilities include adhering to KPI metrics, documenting interactions in Salesforce, and maintaining HIPAA compliance across all communications.

Qualifications

• Maintains Insperity customer service standards.
• Provides health benefits information and support.
• Handles inquiries with HIPAA compliance.
• Documents interactions and resolutions clearly.

Responsibilities

• Maintain customer service standards and ensure client satisfaction.
• Serve as primary contact for clients and worksite employees regarding health benefits, web support, employment verification, and Section 125.
• Meet KPI metrics and maintain productivity.
• Coordinate with internal teams and external vendors for resolutions.
• Document all interactions in Salesforce and follow up as needed.
• Ensure HIPAA compliance and regulatory requirements.

Skills

Customer service

HIPAA compliance

Troubleshooting

Documentation

Salesforce

Tools

Salesforce

Job description

Insperity is seeking a dedicated contact center professional to support client and employee inquiries about health benefits, web support, and employment verification. You will act as the primary liaison, ensuring accurate information, issue resolution, and high levels of customer satisfaction.

Responsibilities include adhering to KPI metrics, documenting interactions in Salesforce, and maintaining HIPAA compliance across all communications.