Contact Center Specialist: Client Care & Benefits

60 Insperity Services, L.P.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Insperity, a leading provider of HR solutions, is seeking a skilled contact center associate to support client inquiries and employee benefits. You will resolve health benefits questions, assist with web support and employment verifications, and ensure accurate documentation in Salesforce.

The role emphasizes HIPAA compliance and strong communication within a high-volume environment. Experience in a contact center, proficiency in MS Office, and the ability to personalize customer interactions

Qualifications

• High School Diploma or equivalent is required.
• Three to five years of experience in contact center environment is required.
• Proficiency with Word, Outlook, and Excel and demonstrated ability to learn other software application programs as needed.

Responsibilities

• Maintains Insperity customer service standards to ensure customer satisfaction.
• Serves as the primary point of contact for clients and worksite employees regarding health benefits, web support, employment verification, and Section 125.
• Maintains the expected Insperity service quality and achieves productivity levels according to KPI metrics.
• Determines client or worksite employee needs and personalizes the experience for the worksite employee.
• Ensures correct correlation between inquiry and solution and provides accurate information.
• Documents, forwards, and follows up on issues requiring supplemental resolution support.
• Supports documentation in Salesforce of all participant interactions, including calls, chats, emails and issue resolutions.
• Follows HIPAA regulations and maintains compliance with training requirements.
• Uses troubleshooting to resolve customer issues promptly and coordinates with resources as needed.
• Implements feedback and coaching to enhance customer service skills.
• Provides support to other inbound queues as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Job description

Insperity, a leading provider of HR solutions, is seeking a skilled contact center associate to support client inquiries and employee benefits. You will resolve health benefits questions, assist with web support and employment verifications, and ensure accurate documentation in Salesforce.

The role emphasizes HIPAA compliance and strong communication within a high-volume environment. Experience in a contact center, proficiency in MS Office, and the ability to personalize customer interactions