Client Success Specialist — 3PL & Fulfillment

Staci Americas; Dayton (OH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k plan

Dental insurance

Vision insurance

Job summary

Staci Americas is seeking a Client Success Representative to be based in Dayton, OH, reporting to the Client Success Executive. This role focuses on frontline client interaction in a growing 3PL and fulfillment environment and does not operate as inside sales or a call center.

The ideal candidate has 2–3 years’ Account Management or B2B customer service experience, preferably within a multi-client warehousing setting, and is capable of handling order processing, billing questions, and inventory

Qualifications

• 2–3 years of Account Management or business-to-business customer service experience
• Experience in a multi-client warehousing environment preferred
• Experience with 3PL and/or Fulfillment is a plus

Responsibilities

• Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify potential issues or concerns with customers' orders
• Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents

Skills

Written communication

Verbal communication

Problem solving

Project management

Client relationships

Job description

Staci Americas is seeking a Client Success Representative to be based in Dayton, OH, reporting to the Client Success Executive. This role focuses on frontline client interaction in a growing 3PL and fulfillment environment and does not operate as inside sales or a call center.

The ideal candidate has 2–3 years’ Account Management or B2B customer service experience, preferably within a multi-client warehousing setting, and is capable of handling order processing, billing questions, and inventory