Client Success Representative

Staci Americas; Dayton (OH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k plan

Dental insurance

Vision insurance

Job summary

Staci Americas is seeking a Client Success Representative to be based in Dayton, OH, reporting to the Client Success Executive. This role focuses on frontline client interaction in a growing 3PL and fulfillment environment and does not operate as inside sales or a call center.

The ideal candidate has 2–3 years’ Account Management or B2B customer service experience, preferably within a multi-client warehousing setting, and is capable of handling order processing, billing questions, and inventory

Qualifications

• 2–3 years of Account Management or business-to-business customer service experience
• Experience in a multi-client warehousing environment preferred
• Experience with 3PL and/or Fulfillment is a plus

Responsibilities

• Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify potential issues or concerns with customers' orders
• Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents

Skills

Written communication

Verbal communication

Problem solving

Project management

Client relationships

Job description

Why Join Staci Americas?

Staci Americas Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren't afraid to roll up their sleeves - in fact, people who are passionate about the work. If you're that kind of leader - we invite you to apply and join us!

We are looking for a Client Success Representative to be based at our Dayton NJ reporting to the Client Success Executive.

The salary is $24- $26 per hour.

Job Summary

This position is not inside sales or call center driven.

We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the critical front-line interface for customers in a multi-client third party logistics and fulfillment environment.

Responsibilities

• Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers' orders
• Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents

Knowledge, Skills, Abilities

Knowledge Of

• Business and financial implications of decisions that are made

Skilled In

• Written and verbal communication with end users, customers, vendors and teammates, including senior management
• Applying problem solving techniques and project management methods to maintain strong client relationships

Ability To

• Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
• Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
• Understand business and financial implications of decision
• Align work with strategic goals

Selective Preference

The ideal candidate will have 2 to 3 years of Account Management or business-to-business customer service experience, ideally within a multi-client warehousing environment

Benefits

Full benefit package including Health, 401k, Dental, Vision

Our House Rules

SHOOT STRAIGHT

Tell it like it is. No exceptions.

OVER-DELIVER

Go above and beyond. Every day.

OWN IT

Take pride in your work. Be accountable.

STAY SAFE

Be vigilant. Work safely, always.

HAVE FUN

Enjoy the ride.

Staci provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Staci complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

All newly hired employees are subject to the E-Verify Verification Program.