Client Success Specialist

My Amazon Guy; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

My Amazon Guy is a growing digital marketing agency that focuses on growing client sales on Amazon. This role owns building and maintaining client relationships, handling retention, and advocating for clients across appropriate departments.

The position is remote and full-time, with responsibilities including client communications, monthly performance reports, pricing and contract support, and cross-team coordination.

Qualifications

• Experience in client-facing roles in a fast-paced agency or tech environment.
• Ability to build processes and lead with minimal direction.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and written communication skills.

Responsibilities

• Manage client relationships and retention efforts.
• Coordinate with internal teams to handle escalations and inquiries.
• Provide monthly client performance reports.
• Assist with pricing agreements and contract administration.
• Participate in client calls and present updates to clients.
• Support workload planning and ensure proper archiving of client information.

Skills

Client relationships

Retention

Cross-functional collaboration

Project management

Communication

Job description

About the role

My Amazon Guy is a growing digital marketing agency that focuses on growing client sales on Amazon. This role owns building and maintaining client relationships, handling retention, and advocating for clients across appropriate departments.

What you'll do

• Manage client relationships and retention efforts
• Handle escalation and client inquiries, coordinating with internal teams
• Provide monthly reports on client performance
• Assist with pricing agreements and contract administration
• Participate in client calls and present updates to clients
• Support workload planning and ensure proper archiving of client information

What they're looking for

• Independent and comfortable taking leadership and building processes
• Strong organizational skills and detail orientation
• Excellent interpersonal skills and client-facing communication
• Experience managing projects, time management, scheduling, and calendar management
• Ability to problem solve and work with cross functional teams

For applicants in Nigeria

• The listing does not specify a timezone requirement or location restrictions beyond remote work; confirm during interview.
• Works for a remote, full-time role; no explicit visa or work-authorization notes are provided.
• Pay currency not stated in the listing; verify salary details during the interview process.