Client Success Specialist

Travel With Sann; New York (NY); Remote; USD 40,000 - 65,000; Part time

Benefits offered by this job

Remote work

Flexible scheduling

Training and ongoing support

Career development

Job summary

Travel With Sann is seeking a Client Success Specialist for remote work with flexible scheduling. The role supports clients from initial contact through ongoing relationship development, with training provided.

The position emphasizes proactive communication, organized record-keeping, and collaboration with the team to enhance the client experience. Remote-friendly environment offers growth and development opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service mindset with a solutions orientation.
• Ability to work independently in a remote environment.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Communication

Written Communication

Verbal Communication

Organization

Attention to detail

Remote work

Customer service

Job description

Job Type: Remote

Schedule: Flexible / [Part-Time or Full-Time]

Location: Remote — USA or LATAM

About The Role

We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

Training and guidance will be provided.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and solutions-oriented approach
• Excellent follow-up skills
• Strong attention to detail
• Organized and dependable
• Comfortable working remotely
• Able to communicate effectively through phone, email, and online platforms
• Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

• Remote work environment
• Flexible scheduling [if applicable]
• Training and ongoing support
• Professional development opportunities
• Collaborative team environment
• Opportunity to develop valuable client-service and communication skills