Client Success & Service Appointment Specialist

Leif Johnson; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Paid time off

Flexible schedules

Job summary

Leif Johnson in Austin, TX is seeking a customer service specialist to answer calls and coordinate service appointments. The position emphasizes responsive handling of inquiries and scheduling, with direct access to dealership resources.

Ideal candidates will have proven customer service experience, a collaborative mindset, strong computer skills, and a valid driver’s license. This full-time role offers a competitive benefits package.

Qualifications

• At least one prior customer service role.
• Collaborative team player with eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.
• Be a self-starter.

Responsibilities

• Answer customer calls and schedule/follow up on service appointments.
• Respond quickly to inquiries via internet, phone, and live chat using scripts.
• Provide customers with initial product information and direct to dealership resources.
• Use dealership coupons to influence customers to come in.
• Follow up with leads not ready to book or no-show.
• Participate in team and process development sessions — keeping positive relationships with teammates, service advisors and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Team player

Courteous demeanor

Positive attitude

Strong computer skills

Valid driver's license

Self-starter

CRM system

Tools

CRM system

Job description

Leif Johnson in Austin, TX is seeking a customer service specialist to answer calls and coordinate service appointments. The position emphasizes responsive handling of inquiries and scheduling, with direct access to dealership resources.

Ideal candidates will have proven customer service experience, a collaborative mindset, strong computer skills, and a valid driver’s license. This full-time role offers a competitive benefits package.