Client Success & Sales Ops Liaison

Azenta Life Sciences; Town of Plainfield (NY); On-site; USD 50,000 - 62,000; Full time

Job summary

Azenta Inc. is hiring a Sales Operations Customer Liaison in the United States. You will manage the client experience, coordinating non-operational requests and post-win activities across departments to ensure alignment and timely responses.

The role supports internal billing inquiries, monitors client inquiries, and ensures data accuracy for name/address changes and PO updates, acting as a main contact beyond sales and operations support.

Qualifications

• Bachelor’s degree required.
• 3+ years’ experience in a finance, billing, and/or sales operations role.
• Customer support experience required.
• Preferred experience with SFDC (Salesforce.com) or similar solution.
• Excellent analytical and organizational skills.
• Excellent verbal, written, and presentation skills.
• Attention to detail
• Proactive relevance to company interests.

Responsibilities

• Ensures effective communication between client and Azenta teams.
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action.
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
• Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data.
• Ensures client responses are completed in a timely manner and according to department quality standards.
• Provides continual evaluation of processes and procedures and suggests methods to improve processes and service for both internal and external customers.

Skills

Analytical thinking

Organizational skills

Verbal communication

Written communication

Presentation skills

Attention to detail

Customer service

Education

Bachelor’s degree

Tools

SFDC (Salesforce.com)

Job description

Azenta Inc. is hiring a Sales Operations Customer Liaison in the United States. You will manage the client experience, coordinating non-operational requests and post-win activities across departments to ensure alignment and timely responses.

The role supports internal billing inquiries, monitors client inquiries, and ensures data accuracy for name/address changes and PO updates, acting as a main contact beyond sales and operations support.