Sales Operations Customer Liaison

Azenta Life Sciences; Plainfield (IN); On-site; USD 50,000 - 62,000; Full time

Job summary

Azenta Life Sciences invites applications for the Sales Operations Customer Liaison role. You will manage the client experience and coordinate post-win activities across departments, ensuring timely responses and accurate data handling.

Strong communication, analytics, and billing coordination are essential. Based in the United States (Indiana/Plainfield area), the position requires a Bachelor's degree and 3+ years in finance, billing, or sales operations, with Salesforce experience preferred.

Qualifications

• Bachelor's Degree is required.
• 3+ years' experience in a finance, billing, and/or sales operations role.
• Customer support experience required.
• Preferred experience with SFDC (Salesforce.com) or similar solution.
• Excellent analytical and organizational skills.
• Excellent verbal, written, and presentation skills.
• Attention to detail, accuracy, and proactive relevance to company interests.

Responsibilities

• Ensures effective communication between client and Azenta teams.
• Provides support for non-operational client change requests.
• Initiates post-win contract/purchase order change requests to notify and trigger client action.
• Coordinates post-win activities which fall outside of project management or sales functions.
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
• Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data.
• Ensures client responses are completed in a timely manner and according to department quality standards.
• Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.

Education

Bachelor's Degree

Tools

SFDC (Salesforce.com)

Job description

Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity.

Job Title: Sales Operations Customer Liaison

Job Description: At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. Azenta Life Sciences is a global leader in the life sciences space with headquarters with offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You'll Add Value

The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create processes and support communication with all core business departments to ensure alignment. This role will support the customer as a main point of contact for non-operational client change requests.

What You'll Do

• Ensures effective communication between client and Azenta teams
• Provides support for non-operational client change requests
• Initiates post-win contract/purchase order change requests to notify and trigger client action
• Coordinates post-win activities which fall outside of project management or sales functions
• Supports internal billing inquiries and liaises with client contacts and internal teams to resolve
• Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams
• Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams
• Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery
• Pulls billing data to address client inquiries and/or connects with billing teams to provide requested data
• Ensures client responses are completed in a timely manner and according to department quality standards
• Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers

What You Will Bring

• Bachelor's Degree is required
• 3+ years' experience in a finance, billing, and/or sales operations role
• Customer support experience required
• Preferred experience with SFDC (Salesforce.com) or similar solution
• Excellent analytical and organizational skills
• Excellent verbal, written, and presentation skills
• Attention to detail, accuracy, and proactive relevance to company interests

Your Working Conditions

General office setting. Employee may occasionally work in an area with potentially infectious materials. Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $50,000.00 - $62,000.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.