Client Success & Sales Coordinator

Isco-Industrie; Bon Air (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision

3% 401(k) match

Job summary

ISCO Industries is an end-to-end piping solutions provider specializing in HDPE.

Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO’s core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.

Qualifications

• Education: Associate degree or technical school in sales, marketing, business or closely related field.
• 2 years' experience in direct customer selling preferred but not required.
• Knowledge of features, benefits and use/application of broad range of company products.

Responsibilities

• Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions.
• Determine pricing strategy either alone or with Team Leader, Outside Sales partner, and/or Management.
• Determine sourcing strategies which align customer needs with internal objectives.
• Determine logistical requirements and assist as needed with execution.
• Prepare and/or provide technical documents in relation to customer application.
• Follow up with customers to ensure quote has been received and ask for feedback.
• Negotiate price and availability with customers and vendors as needed.
• Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
• Utilize ISCO business systems to process transactions to company standard.
• Utilize approved Customer Resource Management (CRM) tool in daily activities.
• Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors.
• Ensure appropriate actions are taken to ensure excellent customer experience.
• Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools.
• Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
• Monitor commitments to customers to ensure changes and or problems are handled proactively.
• Attend sales meetings and continuous learning programs as required.
• Assist with general phone coverage as needed.
• Ensure compliance with ISCO’s Quality objectives and standards.
• Perform other related duties as assigned.

Skills

Customer service

Sales

Negotiation

CRM usage

Quotation preparation

Pricing strategy

Logistics

Project coordination

Education

Associate degree

Tools

CRM software

Company systems

Job description

ISCO Industries is an end-to-end piping solutions provider specializing in HDPE.

Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO’s core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.