Client Service Representative

ISCO Industries, Inc.; Bon Air (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision

3% match on retirement

Job summary

ISCO Industries, Inc. is seeking a Client Service Representative to support ISCO projects and customers from inquiry through fulfillment. You will focus on delivering excellent service and building long-term relationships in a family-owned environment.

The role emphasizes preparing quotes, coordinating pricing, sourcing, logistics, and documentation while using ISCO's CRM and internal systems to drive sales and gross profit.

Qualifications

• Associate degree in sales, marketing, business or closely related field.
• Experience in direct customer selling or willingness to learn preferred.
• Knowledge of features, benefits and use of company products.

Responsibilities

• Prepare and submit quotations for inquiries and specs.
• Determine pricing strategy with team guidance.
• Identify sourcing and logistics requirements for orders.
• Provide technical documents related to customer applications.
• Follow up with customers to confirm receipt and gather feedback.
• Negotiate price and availability with customers and vendors.
• Process transactions using company systems to grow revenue and profit.
• Act as liaison between customers, sales, and support teams.
• Participate in sales meetings and ongoing training.
• Assist with phone coverage and ensure quality standards.

Skills

Quotation preparation

Pricing strategy

Sourcing strategies

Logistics planning

Technical documents

CRM proficiency

Customer liaison

Sales support

Communication

Education

Associate degree in Sales/Marketing/Business

Tools

CRM software

Company systems / ISCO business systems

Job description

Looking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO's core values so that high levels of Customer Service, Sales, and Gross Profit are achieved.

• Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
  • Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
  • Determine sourcing strategies which align customer needs with internal objectives
  • Determine logistical requirements and alternatives and assist as needed with execution
  • Prepare and/or provide technical documents in relation to customer application
  • Follow up with customers to ensure quote has been received and ask for feedback.
  • Negotiate price and availability with customers and vendors as needed
• Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
  • Utilize ISCO business systems to process transactions to company standard
  • Utilize approved Customer Resource Management (CRM) tool in daily activities
• Manage Projects
  • Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
  • Ensure appropriate actions are taken to ensure excellent customer experience
  • Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
  • Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
  • Monitor commitments to customers to ensure changes and or problems are handled proactively
• Participate in Sales Meetings and continuous learning programs as required
• Assist with general phone coverage as needed
• Ensure compliance with ISCO's Quality objectives and standards
• Perform other related duties as assigned

Minimum Qualifications for Consideration

• Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
• Experience: A minimum of 2 years' experience in the direct customer selling process and techniques including closing sales is preferred, but not required
• Skills: Position requires knowledge of features, benefits and use/application of broad range of company products

Find out more about our Client Service Representative position and ISCO on our YouTube page.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.