Client Success & Solutions Specialist

ISCO Industries, Inc.; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

4% retirement match

Job summary

ISCO Industries, Inc. is seeking a Client Service Representative to act as a support resource for ISCO projects and customers, facilitating the business cycle from opportunity through fulfillment while upholding ISCO’s core values to achieve high customer service, sales, and gross profit.

The role involves preparing quotations, determining pricing strategies, sourcing and logistics, document preparation, and proactive follow-up to ensure excellent customer experience.

Qualifications

• Associate (Two year) college/technical school degree in sales, marketing, business or closely related field.
• Minimum 2 years’ experience in direct customer selling process and techniques incl. closing sales (preferred).
• Knowledge of features and benefits and use/application of a broad range of company products.

Responsibilities

• Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions.
• Determine pricing strategy with Team Leader, Outside Sales partner, or Management.
• Determine sourcing strategies aligning customer needs with internal objectives.
• Determine logistical requirements and assist with execution.
• Prepare and provide technical documents related to customer application.
• Follow up with customers to ensure quotes are received and solicit feedback.
• Negotiate price and availability with customers and vendors as needed.
• Process transactions within an assigned customer group or geography to increase customer service, sales, and gross profit.

Skills

Customer service

CRM software

Negotiation

Communication

Pricing strategy

Project management

Education

Associate degree in sales/marketing/business

Tools

CRM tool

Job description

ISCO Industries, Inc. is seeking a Client Service Representative to act as a support resource for ISCO projects and customers, facilitating the business cycle from opportunity through fulfillment while upholding ISCO’s core values to achieve high customer service, sales, and gross profit.

The role involves preparing quotations, determining pricing strategies, sourcing and logistics, document preparation, and proactive follow-up to ensure excellent customer experience.