Client Solutions & Sales Support Specialist

ISCO Industries, Inc.; Bon Air (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision

3% match on retirement

Job summary

ISCO Industries, Inc. is seeking a Client Service Representative to support ISCO projects and customers from inquiry through fulfillment. You will focus on delivering excellent service and building long-term relationships in a family-owned environment.

The role emphasizes preparing quotes, coordinating pricing, sourcing, logistics, and documentation while using ISCO's CRM and internal systems to drive sales and gross profit.

Qualifications

• Associate degree in sales, marketing, business or closely related field.
• Experience in direct customer selling or willingness to learn preferred.
• Knowledge of features, benefits and use of company products.

Responsibilities

• Prepare and submit quotations for inquiries and specs.
• Determine pricing strategy with team guidance.
• Identify sourcing and logistics requirements for orders.
• Provide technical documents related to customer applications.
• Follow up with customers to confirm receipt and gather feedback.
• Negotiate price and availability with customers and vendors.
• Process transactions using company systems to grow revenue and profit.
• Act as liaison between customers, sales, and support teams.
• Participate in sales meetings and ongoing training.
• Assist with phone coverage and ensure quality standards.

Skills

Quotation preparation

Pricing strategy

Sourcing strategies

Logistics planning

Technical documents

CRM proficiency

Customer liaison

Sales support

Communication

Education

Associate degree in Sales/Marketing/Business

Tools

CRM software

Company systems / ISCO business systems

Job description

ISCO Industries, Inc. is seeking a Client Service Representative to support ISCO projects and customers from inquiry through fulfillment. You will focus on delivering excellent service and building long-term relationships in a family-owned environment.

The role emphasizes preparing quotes, coordinating pricing, sourcing, logistics, and documentation while using ISCO's CRM and internal systems to drive sales and gross profit.