Client Success Representative Agency Team (Remote)

DemandFactor; United States; On-site; USD 50,000 - 75,000; Full time

Job summary

A leading B2B services provider in the United States is looking for an individual to enhance agency relationships and drive business growth. You will be responsible for managing accounts, conducting outreach to new clients, and organizing impactful events. The ideal candidate will have strong communication skills, the ability to handle multiple projects, and a proactive approach to solving client needs. This role is essential for nurturing long-term partnerships and contributing to our strategic growth in the market.

Qualifications

• Experience in client success or sales development is essential.
• Must manage multiple agency accounts and projects simultaneously.
• Event planning experience is a plus.

Responsibilities

• Act as the primary contact for B2B agencies to ensure satisfaction.
• Conduct outreach to establish connections with potential agencies.
• Assist in planning and executing events for agency clients.
• Provide follow-up communications for relationship enhancement.

Skills

Interpersonal skills

Communication skills

Problem-solving

Client management

Organizational skills

Analytical skills

Tools

CRM software

Job description

As a key contributor to our team, you will play a vital role in building and maintaining strong relationships with B2B agencies, ensuring their satisfaction and long-term engagement with our services. This position requires proactive communication, problem-solving skills, business development, and support in organizing events for agency clients. Additionally, you will be responsible for identifying new opportunities with agencies, fostering lasting partnerships, and managing multiple responsibilities simultaneously. Your work will directly contribute to business growth by strengthening connections within the B2B space.

Key Responsibilities

Agency Relationship Management

• Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience.
• Foster strong, long-term relationships that contribute to agency retention and satisfaction.
• Provide ongoing support to agencies to maximize their success with our services.

Business Development & Outreach

• Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities.
• Expand our network by identifying and securing partnerships with new agencies.
• Develop strategies to drive growth within existing agency relationships.

Event Coordination & Support

• Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients.
• Work closely with internal teams to ensure events are well-organized and align with business goals.

Strategic Growth & Market Research

• Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies.
• Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.

Ongoing Client Engagement & Support

• Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities.
• Assist senior team members in daily activities, supporting overall business objectives.

Qualifications

• Ability to manage multiple agency accounts and projects simultaneously.
• Experience in client success, sales development, or a related field.
• Strong interpersonal and communication skills to establish and maintain relationships.
• Proficiency in CRM software and other client management tools.
• Excellent organizational skills and attention to detail.
• A proactive, self-motivated approach to problem-solving.
• Experience in event planning is a plus.
• Ability to collaborate effectively across teams.
• Customer-focused mindset with strong analytical skills.