Client Services Associate

FF Inc; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Paid training

Clear growth path

Collaborative team

Skills development

Job summary

FF Inc. is hiring a Client Services Associate in Baltimore, MD to support and strengthen client relationships while ensuring a smooth, positive customer experience.

The role involves handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable service. You’ll be the main contact for a portfolio of clients, building strong relationships through regular communication and proactive check-ins.

Qualifications

• Strong communication skills and comfort working directly with clients.
• Organized, dependable, and able to manage multiple accounts at once.
• Customer-first mindset with strong problem-solving skills.
• Comfortable learning new systems and tools.
• Proactive, positive attitude and strong follow-through.
• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

Responsibilities

• Serve as the primary point of contact for a portfolio of clients or customers
• Build and maintain strong relationships through regular communication and follow-up
• Support client needs including updates, service requests, and account changes
• Conduct outbound check-ins to gather feedback and ensure satisfaction
• Track account activity, service issues, and opportunities in the CRM
• Assist with onboarding new clients to ensure a smooth transition
• Coordinate with sales, operations, and support teams to resolve issues efficiently
• Share product updates, promotions, and service information with clients
• Prepare basic reports, notes, and account summaries as needed
• Maintain a high level of professionalism, responsiveness, and organization

Skills

Strong communication

Organized and dependable

Customer-first mindset

Learning new systems

Proactive and follow-through

Experience in customer service

Job description

Client Services Associate

Location: Baltimore, MD

Employment Type: Full-Time

About the Role

We’re hiring a Client Services Associate to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.

As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high-quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success.

What You’ll Do

• Serve as the primary point of contact for a portfolio of clients or customers




• Build and maintain strong relationships through regular communication and follow-up




• Support client needs including updates, service requests, and account changes




• Conduct outbound check-ins to gather feedback and ensure satisfaction




• Track account activity, service issues, and opportunities in the CRM




• Assist with onboarding new clients to ensure a smooth transition




• Coordinate with sales, operations, and support teams to resolve issues efficiently




• Share product updates, promotions, and service information with clients




• Prepare basic reports, notes, and account summaries as needed




• Maintain a high level of professionalism, responsiveness, and organization

What We’re Looking For

• Strong communication skills and comfort working directly with clients




• Organized, dependable, and able to manage multiple accounts at once




• Customer-first mindset with strong problem-solving skills




• Comfortable learning new systems and tools




• Proactive, positive attitude and strong follow-through




• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

What We Offer

• Competitive compensation




• Paid training and ongoing support




• Clear growth path into Account Coordinator, Account Manager, or Customer Success roles




• Supportive, collaborative team environment




• Opportunities to build valuable client-facing and professional skills

Why Join Us

We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.