Client Services Associate — Growth, Training & Impact

FF Inc; Baltimore (MD); On-site; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Clear growth path into Account Coordinator or Account Manager roles

Supportive team environment

Job summary

A leading client services firm in Baltimore is hiring a Client Services Associate to enhance client relationships and ensure a positive customer experience. The ideal candidate should be organized, proactive, and possess strong communication and problem-solving skills. The role involves managing multiple client accounts, addressing service requests, and fostering effective communication. This position offers competitive compensation, paid training, and growth opportunities within the organization.

Qualifications

• Strong communication skills and comfort working directly with clients.
• Organized, dependable, and able to manage multiple accounts at once.
• Customer-first mindset with strong problem-solving skills.
• Comfortable learning new systems and tools.
• Proactive, positive attitude and strong follow-through.

Responsibilities

• Serve as the primary point of contact for a portfolio of clients.
• Build and maintain strong relationships through regular communication.
• Support client needs including updates and service requests.
• Conduct outbound check-ins to gather feedback and ensure satisfaction.
• Track account activity and service issues in the CRM.
• Assist with onboarding new clients to ensure a smooth transition.
• Coordinate with sales and support teams to resolve issues.

Skills

Customer service

Strong communication skills

Problem-solving skills

Organizational skills

Job description

A leading client services firm in Baltimore is hiring a Client Services Associate to enhance client relationships and ensure a positive customer experience. The ideal candidate should be organized, proactive, and possess strong communication and problem-solving skills. The role involves managing multiple client accounts, addressing service requests, and fostering effective communication. This position offers competitive compensation, paid training, and growth opportunities within the organization.