Client Success & Projects Manager — Modular Solutions

Aluvision USA; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Team culture

Job summary

Aluvision USA is seeking an enthusiastic account manager to join our growing team. You will manage client relationships, drive sales through engagement, and coordinate with Technical Designers to provide expert product information.

The role requires 3-5 years of customer support or client service experience, a Bachelor's degree, and strong communication and presentation skills. You will work closely with our ERP system (MS Dynamics) for quoting and ordering, and support showroom visits and

Qualifications

• 3-5 years proven customer support experience or experience as a client service representative, industry experience a plus.
• Bachelor's degree is required
• Ability to envision customer designs, have a good 3-D insight
• Proven ability to take initiative, manage priorities effectively, and deliver customer-focused solutions
• Excellent communication and presentation skills

Responsibilities

• Ensure successful project completion with emphasis on client satisfaction
• Builds strong client relationships within the sales department
• Identify and assess customers' requirements and establish realistic expectations
• Respond to requests within established timelines and provide accurate quotes
• Drive sales through customer engagement and follow up on pending quotes/projects
• Overall management of projects from quote to order delivery with cross-department communication
• Advise clients in collaboration with Technical Designers on product information
• Participate in client training events and showroom visits
• Learn and utilize MS Dynamics for quoting and ordering requirements
• Provide excellent customer service by listening to concerns and resolving issues

Skills

Customer relationship management

Communication skills

Presentation skills

3-D design visualization

Initiative & prioritization

Education

Bachelor's degree

Tools

MS Dynamics ERP

Job description

Aluvision USA is seeking an enthusiastic account manager to join our growing team. You will manage client relationships, drive sales through engagement, and coordinate with Technical Designers to provide expert product information.

The role requires 3-5 years of customer support or client service experience, a Bachelor's degree, and strong communication and presentation skills. You will work closely with our ERP system (MS Dynamics) for quoting and ordering, and support showroom visits and