Account Manager

Aluvision USA; Duluth (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Team culture

Job summary

Aluvision USA is seeking an enthusiastic account manager to join our growing team. You will manage client relationships, drive sales through engagement, and coordinate with Technical Designers to provide expert product information.

The role requires 3-5 years of customer support or client service experience, a Bachelor's degree, and strong communication and presentation skills. You will work closely with our ERP system (MS Dynamics) for quoting and ordering, and support showroom visits and

Qualifications

• 3-5 years proven customer support experience or experience as a client service representative, industry experience a plus.
• Bachelor's degree is required
• Ability to envision customer designs, have a good 3-D insight
• Proven ability to take initiative, manage priorities effectively, and deliver customer-focused solutions
• Excellent communication and presentation skills

Responsibilities

• Ensure successful project completion with emphasis on client satisfaction
• Builds strong client relationships within the sales department
• Identify and assess customers' requirements and establish realistic expectations
• Respond to requests within established timelines and provide accurate quotes
• Drive sales through customer engagement and follow up on pending quotes/projects
• Overall management of projects from quote to order delivery with cross-department communication
• Advise clients in collaboration with Technical Designers on product information
• Participate in client training events and showroom visits
• Learn and utilize MS Dynamics for quoting and ordering requirements
• Provide excellent customer service by listening to concerns and resolving issues

Skills

Customer relationship management

Communication skills

Presentation skills

3-D design visualization

Initiative & prioritization

Education

Bachelor's degree

Tools

MS Dynamics ERP

Job description

Aluvision Inc. is an innovative developer and worldwide supplier of high-quality modular systems and LED solutions in the exhibit and events industry. We have been operating for two decades and support partners across 60 countries. Aluvision is at the forefront of the sustainable modular solutions market and has become one of the top recognizable brands that stands for quality products and customer service. We inspire & connect partners on their creative journey to design and build modular environments.

We are seeking an enthusiastic, driven, and self-motivated account manager to become a part of our growing team. By joining Aluvision, you will become part of a fun and passionate organization that believes in innovation, investing in the future and where customer excellence is key. This position will report to the Director of Account Services and your responsibilities will include:

• Assumes overall responsibility for successful project completion with an emphasis on client satisfaction
• Builds strong client relationships, you are an important link in our sales department alongside our outside sales executives
• Identify and assess customers' requirements and establish realistic expectations
• Respond to requests within established timelines and provide accurate quotes related to their specific projects/needs
• Drive sales through customer engagement and follow up on pending quotes/projects
• Overall management of projects when a quote is requested until order is delivered with strong communication across departments
• Be a valued expert by advising clients in collaboration with our team of Technical Designers, on technical information about our range of products
• Participate in client training events and showroom visits to meet with clients in-person
• Learn, understand, and utilize the ERP system (MS Dynamics) for all quoting and ordering requirements
• Provide excellent customer service by listening to customer concerns or questions, and resolving product and service problems

Requirements

• 3-5 years proven customer support experience or experience as a client service representative, industry experience a plus
• Bachelor's degree is required
• Ability to envision customer designs, have a good 3-D insight
• Proven ability to take initiative, manage priorities effectively, and deliver customer-focused solutions
• Excellent communication and presentation skills

Our Offer

• A culture that empowers its people, sparks innovation and is customer focused
• Collaborative and objective driven environment that builds a cohesive team
• A competitive compensation package in accordance with knowledge and experience
• Comprehensive benefits package: medical, dental, vision, short- and long-term disability, and life insurance
• 401(k) plan with company match

Join Aluvision and help shape the future of modular design.