Client Success & Projects Leader — Creative Studio

Dunham Robinson; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Dunham Robinson is seeking a Project & Client Services Manager in New York City. This role focuses on keeping communications clear, projects organized, and everyone aligned from kickoff through completion.

You will work with partners, clients, designers, and contractors to ensure smooth, timely progress across multiple projects. We value exceptional communication, strong organizational skills, and a proactive mindset.

Qualifications

• 5+ years of experience in project management, client services, account management, or similar client-facing role.
• Exceptional written and verbal communication skills.
• Highly organized with strong attention to detail and memory.

Responsibilities

• Build strong relationships with clients and be a trusted contact with partners.
• Lead day-to-day project correspondence and ensure questions/decisions reach the right people.
• Schedule and attend client meetings, consultant meetings, and construction site visits.
• Document meetings and translate discussions into organized actions and follow-ups.
• Develop and maintain project schedules, milestones, and checklists.
• Keep clients and internal teams informed about upcoming decisions, deadlines, and priorities.
• Proactively follow up to address important items on time.
• Monitor client contracts, flat fees, hourly work, and additional services.
• Flag scope or priority changes to partners as they occur.
• Help partners plan staffing and resources across active and upcoming projects.
• Continuously improve systems to run projects and client experience more effectively.

Skills

Project management

Client services

Account management

Written & verbal communication

Attention to detail

Multi-project management

Construction site visits

Job description

Dunham Robinson is seeking a Project & Client Services Manager in New York City. This role focuses on keeping communications clear, projects organized, and everyone aligned from kickoff through completion.

You will work with partners, clients, designers, and contractors to ensure smooth, timely progress across multiple projects. We value exceptional communication, strong organizational skills, and a proactive mindset.