Account & Projects Coordination Specialist

Brook & Whittle Limited; Northern (KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Brook & Whittle LTD in Kentucky seeks a dedicated Account Support Specialist to streamline office operations and support managers and staff across departments. You will manage customer communications, process orders, and maintain accurate account documentation to ensure timely delivery and exceptional service.

Ideal candidates are proactive, detail-oriented, and capable of coordinating cross-functional teams to meet client expectations.

Qualifications

• Associate's degree strongly preferred.
• 2+ years of experience in PS printing, manufacturing or related business environment preferred.
• 2+ years of experience managing client accounts and personal relationships required.
• Reading, writing, speaking and understanding English is required.
• Competency in Microsoft Office Suite.

Responsibilities

• Must possess a positive attitude, ability to work independently, support for teammates and leadership qualities that exemplify the Brook & Whittle model for excellent customer service.
• Act as an effective liaison between Customer, Sales, Graphics, Manufacturing, Vendors and Management to ensure customer expectations are clear throughout the organization.
• Primary contact for assisting customers via phone, e-mail, webinar and occasional site visits.
• Daily communication with customers regarding projects, open orders, timelines, deliverables and all other customer service-related topics.
• Process orders and send acknowledgments to clients, confirming job details, pricing and shipping dates.
• Facilitate customer project meetings with cross-functional departments in attendance to provide a quality product which meets/exceeds customer expectations.
• Maintenance of customer profiles and documents; coordinate with Quality for returns if needed.

Skills

Account management

Customer service

Communication

English fluency

Education

Associate's degree

Tools

MS Office Suite

Job description

Brook & Whittle LTD in Kentucky seeks a dedicated Account Support Specialist to streamline office operations and support managers and staff across departments. You will manage customer communications, process orders, and maintain accurate account documentation to ensure timely delivery and exceptional service.

Ideal candidates are proactive, detail-oriented, and capable of coordinating cross-functional teams to meet client expectations.