Client Success Partner — Hybrid in Philly

Fiskal; Philadelphia (Philadelphia County); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Defined portfolio of long-term clients

Real influence on delivery priorities

Exposure to a wide range of industries

Job summary

Fiskal in Philadelphia is seeking an Account Manager who will own relationships with a portfolio of long-term clients across e-commerce, distribution and manufacturing. You will ensure client satisfaction, prioritise work, and drive account growth.

This hybrid role requires in-office presence in Philadelphia twice a week; you will report on project progress, manage expectations, and collaborate with delivery teams to align outcomes with client needs.

Qualifications

• Experience in account management, client success or a client-facing delivery role, ideally in professional services, consulting or software implementation.
• Confidence dealing with finance and operations stakeholders, including business owners and executives.
• Strong written communication. A large part of this role is written client updates that our clients will judge us by.
• Commercial instinct. You notice when a client has a problem we could solve, and you do something about it.
• Discipline with tools and administration. Experience with Monday.com or a similar work management platform is a plus.
• The willingness to have uncomfortable conversations in both directions, with clients and with your own colleagues, without making them personal.
• An understanding of ERP systems, finance operations, or e-commerce and distribution businesses would be a plus, but the relationship skill matters more than the technical background.

Responsibilities

• Act as the main point of contact for a portfolio of clients. You will build relationships with owners, finance leaders and operational stakeholders, and take responsibility for their experience of working with us.
• Send regular progress updates on projects and ongoing work, run check-ins at key milestones, and translate delivery detail into language that clients can act on. You will manage expectations on scope, timing and next steps.
• Project plans and agreed service levels already set what the team works on and when. Your job is to speak up when that changes: when a client's priorities shift, when something new comes in, or when the plan no longer matches what the client is expecting. You raise it with the delivery team lead as an equal partner, agree how it gets absorbed, and communicate the outcome back to the client.
• Report on the status of project boards and work items to the client, and hold team members to account when records are not up to date. You do not maintain the boards yourself, but you are the person who notices when they no longer reflect reality and says so.
• Track delivery against agreed service levels across your accounts, raise it internally when we are slipping, and follow through until performance is back on track.
• Pick up on dissatisfaction early, elevate it to the right people internally, and stay on it until it is resolved. Your job is to make sure no client concern goes unheard or unaddressed.
• Identify opportunities for additional services and projects from your day to day contact with the account. You will scope those opportunities with the relevant leads and follow them through to signature, and support renewals and the growth of existing accounts.

Skills

Account management

Stakeholder management

Written communication

Commercial mindset

Tools discipline

ERP/Finance knowledge

Client success

Delivery coordination

Tools

Monday.com

Job description

Fiskal in Philadelphia is seeking an Account Manager who will own relationships with a portfolio of long-term clients across e-commerce, distribution and manufacturing. You will ensure client satisfaction, prioritise work, and drive account growth.

This hybrid role requires in-office presence in Philadelphia twice a week; you will report on project progress, manage expectations, and collaborate with delivery teams to align outcomes with client needs.