Client Success & Order Orchestrator

Bcipkg; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Buckeye Corrugated, Inc. (BCI) seeks a Customer Service Representative to manage projects and orders, liaise between sales and clients, and support Creative, Procurement, Manufacturing and Logistics functions.

The role emphasizes trust, accuracy, and timely coordination, including quotes, PO processing, and delivery tracking. A collaborative, team-focused environment with opportunities for growth is provided.

Qualifications

• Bachelor’s degree preferred; 2+ years in corrugated packaging or POP display.
• Proficiency in Amtech, MS Office and Outlook.
• Strong multitasking, problem-solving and communication skills.

Responsibilities

• Estimates and provides quotes to customers and processes purchase orders.
• Coordinates delivery times and tracks orders through production and fulfillment.
• Maintains and updates customer data and communicates changes to internal teams.
• Monitors production and logistics to ensure on-time delivery and quality.
• Supports internal teams (Sales, Creative, Procurement, Manufacturing) to fulfill orders.

Skills

Planning

Communication

Problem solving

Teamwork

Detail oriented

Education

Bachelor’s degree

Tools

Amtech

Microsoft Office

Job description

Buckeye Corrugated, Inc. (BCI) seeks a Customer Service Representative to manage projects and orders, liaise between sales and clients, and support Creative, Procurement, Manufacturing and Logistics functions.

The role emphasizes trust, accuracy, and timely coordination, including quotes, PO processing, and delivery tracking. A collaborative, team-focused environment with opportunities for growth is provided.