Customer Service Leader - Manufacturing & Growth

Buckeye Corrugated, Inc. (BCI); Cedar Falls (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

Buckeye Corrugated, Inc. (BCI) seeks a Customer Service Manager in Cedar Falls, IA to lead the CS team and partner with Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure accurate order entry, pricing, and on-time delivery for customers.

The role drives continuous improvement, supports profitable growth, and cultivates a customer-focused culture aligned with our employee-owned values. Strong leadership and process-improvement experience are essential.

Qualifications

• 5+ years of customer service experience in a manufacturing environment.
• 3+ years of leadership or supervisory experience.
• Bachelor's degree in Business, Operations, Supply Chain, or related field.
• Corrugated packaging industry experience.
• Experience with Amtech ERP or similar manufacturing systems.
• Experience managing customer inventory programs and production-related customer service functions.
• Demonstrated success leading process improvement initiatives.

Responsibilities

• Lead, coach, develop, and manage the Customer Service team, including hiring, training, performance management, and employee development.
• Foster a customer-focused culture that promotes accountability, teamwork, communication, and continuous improvement.
• Serve as the primary escalation point for complex customer issues, service concerns, and account-related challenges.
• Build and maintain strong relationships with customers and collaborate with Sales to support customer retention and growth initiatives.
• Oversee customer service operations to ensure accurate order entry, pricing, specifications, inventory management, and on-time delivery commitments.
• Coordinate activities between Customer Service, Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure customer requirements are met efficiently and effectively.

Skills

Leadership

Coaching

Communication

Analytical thinking

Multi-tasking

Education

Bachelor's degree in Business / Operations / Supply Chain

Tools

Amtech ERP

Job description

Buckeye Corrugated, Inc. (BCI) seeks a Customer Service Manager in Cedar Falls, IA to lead the CS team and partner with Sales, Design, Procurement, Manufacturing, Logistics, and Accounting to ensure accurate order entry, pricing, and on-time delivery for customers.

The role drives continuous improvement, supports profitable growth, and cultivates a customer-focused culture aligned with our employee-owned values. Strong leadership and process-improvement experience are essential.