Client Success & Order Fulfillment Coordinator

Pero Family Farms; Delray Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision Insurance

Paid Time Off (PTO)

Job summary

Pero Family Farms is seeking a Client Services Coordinator in Delray Beach, FL. This role supports the Client Services team, handling data entry, order processing, and coordination across departments to ensure accurate, timely service.

You will monitor orders, assist with troubleshooting, and help maintain strong client relationships while learning the organization’s products and processes. Onsite, full-time position with GMP compliance and safety protocols.

Qualifications

• Bachelor’s degree in business administration, supply chain management, or related field.
• 3+ years of experience in client services, customer relations, or account management, preferably in food manufacturing.
• Strong communication and interpersonal skills, with the ability to build rapport across teams.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.

Responsibilities

• Receive and process client orders accurately and efficiently.
• Coordinate with internal teams to ensure timely delivery of orders.
• Address issues related to orders, such as delays or quality concerns.
• Maintain records of client interactions and service requests in designated systems.
• Support the team by providing accurate information and addressing client needs.
• Access coolers and preview products as necessary for samples.
• Collaborate with sales, operations, and finance to coordinate resources.
• Identify issues proactively and implement corrective actions to improve client experience.
• Assist and train other staff to ensure sales processes meet customer needs.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

Project management

Education

Bachelor's degree in business administration or supply chain management

Tools

CRM software

Microsoft Office

Job description

Pero Family Farms is seeking a Client Services Coordinator in Delray Beach, FL. This role supports the Client Services team, handling data entry, order processing, and coordination across departments to ensure accurate, timely service.

You will monitor orders, assist with troubleshooting, and help maintain strong client relationships while learning the organization’s products and processes. Onsite, full-time position with GMP compliance and safety protocols.