Client Success & Order Coordinator

Burnett Specialists; Houston (TX); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision options

401(k)

PTO and vacation

Annual bonus potential

Job summary

Burnett Specialists seeks a Customer Account Coordinator for NW Houston, a Monday–Friday, office-based position. You will serve as the main contact after the sale, coordinating with customers, installers, the warehouse, and internal teams to keep orders on track through delivery and installation.

Ideal candidates have 3+ years in customer service or order management, excellent communication skills, and a strong, detail-oriented work style.

Qualifications

• 3+ years of customer service, account support, order management, or similar experience.
• Experience supporting customers after the sale strongly preferred.
• Excellent communication and customer service skills.
• Highly organized and detail-oriented.
• Strong problem-solving skills with a 'make it happen' mentality.
• Takes ownership and follows through from start to finish.

Responsibilities

• Manage customer accounts and serve as the primary contact after the sale
• Coordinate delivery and installation details with customers and internal teams
• Keep customers informed and handle questions, changes, and issues
• Track order details and updates in the company system
• Manage multiple orders at different stages and follow through to completion

Skills

Customer service

Order management

Communication

Detail oriented

Ownership / accountability

Education

High school diploma or equivalent

Tools

CRM system

MS Office

Job description

Burnett Specialists seeks a Customer Account Coordinator for NW Houston, a Monday–Friday, office-based position. You will serve as the main contact after the sale, coordinating with customers, installers, the warehouse, and internal teams to keep orders on track through delivery and installation.

Ideal candidates have 3+ years in customer service or order management, excellent communication skills, and a strong, detail-oriented work style.