Client Operations Specialist

ARCH; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

ARCH Medical Solutions in Philadelphia is looking for a Client Operations Specialist dedicated to exceptional customer care. In this role, you will facilitate communication between customers and internal teams, ensuring effective resolution of issues and enhancement of customer relationships.

The ideal candidate will possess advanced Microsoft Office skills, experience with ERP systems, and a customer-oriented approach. Candidates should have a minimum of 3-5 years in client account roles, preferably within a manufacturing context.

Qualifications

• 3+ years in customer-facing roles such as client services.
• Experience in a manufacturing company preferred.
• Strong interpersonal skills and reliability.

Responsibilities

• Support external customers and internal teams.
• Maintain customer data in the ERP system.
• Manage customer projects and interactions.

Skills

Advanced proficiency with Microsoft Office

Knowledge of ERP systems

Strong verbal and written communication skills

Attention to detail

Ability to build positive working relationships

Education

Minimum of 3-5 years of client account experience

Tools

ERP systems

Job description

Join a Team Where Customer Care Comes First

ARCH Medical Solutions is looking for a highly organized, customer-focused Client Operations Specialist who thrives in a fast‑paced manufacturing environment and takes pride in delivering exceptional service. In this role, you will be a key connection point between our customers, Business Development, and Operations teams — helping ensure customer needs are handled accurately, professionally, and with urgency.

This position is responsible for the proactive, effective, and timely resolution of customer issues and opportunities while maintaining a consistently professional, courteous, and positive approach. The ideal candidate brings a “customer first” mindset, strong communication skills, and exceptional attention to detail.

What You’ll Do

As a Customer Support Specialist, you will support external customers, Business Development, and Operations personnel in building stronger relationships with existing customers and prospects. You will help drive responsiveness, accuracy, and customer satisfaction through clear communication and dependable follow‑through.

• Support external customers and internal teams to strengthen relationships with customers and prospects.
• Accurately maintain customer data in the company’s ERP system, including quote setup, sales order review, order acknowledgements, delivery updates, and open order reporting when needed.
• Communicate with customers by phone and email with professionalism, integrity, and a strong service mindset.
• Manage customer projects and take ownership of customer interactions through accurate documentation and appropriate follow‑up with customers and company management.
• Research and resolve customer discrepancies in a timely manner using available resources.
• Proactively gather and route customer feedback to the appropriate internal departments and contacts.
• Adapt positively to changing priorities, work schedules, and pace of work.

What We’re Looking For

We’re seeking someone who is dependable, detail‑oriented, and energized by customer interaction. The successful candidate will be comfortable balancing multiple priorities, communicating across departments, and helping customers get the answers and support they need.

• Advanced proficiency with Microsoft Office.
• Knowledge of ERP systems.
• Minimum of 3‑5 years of client account experience, including at least 3 years in customer‑facing roles such as client services.
• Manufacturing company experience preferred.
• Strong verbal, written, and listening skills with the ability to communicate effectively with internal and external customers by phone and email.
• Ability to build positive working relationships, promote teamwork, and enhance customer satisfaction.
• Excellent interpersonal skills, reliability, commitment, time management, teamwork, and the ability to succeed in a dynamic environment.

Key Competencies

The right person for this role will bring excellent telephone and communication skills, strong interpersonal ability, and outstanding attention to detail.

• Enjoy being the person customers can count on.
• Take ownership and follow through.
• Communicate clearly and professionally.
• Stay organized when priorities shift.
• Notice the details others may miss.
• Work well with cross‑functional teams.

Why This Role Matters

Client operations is more than answering questions — it is about building trust, protecting relationships, and helping the organization deliver on its commitments. In this role, your communication, accuracy, and follow‑up will directly support customer satisfaction and internal alignment across Business Development and Operations. The position is designed around timely resolution of customer issues and opportunities while promoting excellent customer care.

Equal Opportunity Statement

ARCH Medical Solutions is an Equal Opportunity Employer and supports diversity in the workplace as a basic premise for business success.