Client Success Manager - Spending Accounts & COBRA

Praxis, Inc.; Town of Pittsford (NY); Presencial; USD 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development

Resumo da oferta

Paylocity is seeking an Account Manager I - Spending Accounts & COBRA (TPA/COBRA) for its Rochester, NY office. This 100% in-office role requires strong client service skills and technical aptitude to resolve payroll and HR system challenges while maintaining excellent customer relationships.

The position emphasizes problem solving, timely delivery, and effective collaboration with internal experts to provide optimal solutions and maintain high client satisfaction.

Qualificações

• Bachelor's degree required.
• Experience in customer service or retail industry.
• Strong written and verbal communication skills.
• Strong team player with attention to detail.
• Essential Skills - Analytical thinking, problem solving, time management, communication and decision-making

Responsabilidades

• Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and elevate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics.
• Leverage Resources - Properly leverage resources to source and validate answers, document issues while adhering to payroll policies.
• System Capabilities - Navigate Paylocity products and maintain advanced knowledge.
• Team Player - Work cross-functionally and share insights to foster a productive environment.

Conhecimentos

Bachelor's degree

Strong written and verbal comms

Strong computer skills

Time management

Analytical thinking

Problem solving

Team player

Microsoft Office

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Paylocity is seeking an Account Manager I - Spending Accounts & COBRA (TPA/COBRA) for its Rochester, NY office. This 100% in-office role requires strong client service skills and technical aptitude to resolve payroll and HR system challenges while maintaining excellent customer relationships.

The position emphasizes problem solving, timely delivery, and effective collaboration with internal experts to provide optimal solutions and maintain high client satisfaction.