CLIENT SUCCESS MANAGER - REMOTE

Compass Group Canada; Charlotte (NC); Remote; USD 100,000 - 120,000; Full time

Job summary

A leading company in Facility Services is seeking a skilled Program Manager in Charlotte, NC. This role involves managing client relationships, improving operational workflows, and driving growth initiatives. Candidates should possess strong collaboration and time management skills, along with a Bachelor's degree and significant project management experience. The position offers a competitive salary up to $120,000 and a comprehensive benefits package, making it a great opportunity for career advancement.

Benefits

Comprehensive benefits package

Employee Assistance Program

Health and Wellness Programs

Flexible spending accounts

Paid parental leave

Qualifications

• 5+ years in program/project management.
• Proven experience developing client strategies.

Responsibilities

• Develop and lead account management and growth programs.
• Streamline workflows and improve team efficiency.
• Conduct client interviews to enhance relationships.

Skills

Collaboration

Time Management

Decision-Making

Education

Bachelor's Degree

Job description

Employer Industry: Facility Services

Why consider this job opportunity:
- Salary up to $120,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision insurance
- Supportive and collaborative work environment
- Employee Assistance Program and Health and Wellness Programs
- Flexible spending accounts and paid parental leave

What to Expect (Job Responsibilities):
- Develop and lead all aspects of account management, growth, and retention programs
- Streamline workflows and improve team efficiency while maintaining operational flexibility
- Ensure all initiatives meet program standards and track critical metrics
- Manage multiple projects, balancing deadlines and priorities for high-quality outcomes
- Conduct client interviews and lead planning sessions to enhance client relationships

What is Required (Qualifications):
- Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management
- Proven experience developing client strategies and implementing cross-functional processes
- Strong collaboration skills to engage stakeholders and drive growth initiatives
- Expertise in crafting strategic plans, proposals, and presentations
- Self-motivated with strong prioritization, decision-making, and time management skills

How to Stand Out (Preferred Qualifications):
- Facilities Management experience is a plus
- Consistent record of solving problems in evolving environments
- Travel required 30-40%

#FacilityServices #ClientSuccess #CareerOpportunity #CompetitivePay #EmployeeBenefits

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