Client Success Manager, Print & Packaging Solutions

Oliver, Inc.; Fitchburg (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Oliver Inc., a legacy brand in print and packaging, seeks a customer service and sales–focused professional to manage a portfolio of accounts, confirm proofs, and coordinate with production to ensure on-time delivery. You’ll present samples, capture approvals, and align with Sales to resolve issues while maintaining CRM contacts and tracking orders.

A high school diploma is required; college degree preferred, and 4–5 years in a manufacturing service environment is ideal.

Qualifications

• Experience in customer service within a manufacturing environment.
• Ability to manage client portfolios and communicate clearly.
• Proficiency with CRM and ERP platforms.
• Strong written and verbal communication skills.

Responsibilities

• Get to the heart of each client’s goals and recommend solutions that support their brand and business targets.
• Own a portfolio of accounts, ensuring orders, samples, estimates, and job specifications are communicated clearly—internally and externally.
• Shepherd information across teams so customer requirements are precisely captured and ready for production.
• Maintain CRM contacts, record interactions, monitor customer workflows, and partner with Sales to strategize and resolve issues.
• Present proofs, secure approvals, supply samples, and confirm mutually agreed delivery dates.
• Shape exceptional onsite experiences—run strategy sessions, lead capability tours, and conduct offsite client visits.
• Audit and update open sales orders, finished goods inventory, and unbilled orders to support accurate billing.

Skills

Customer Service

Sales Experience

Production Planning

CRM Systems

ERP Software

Salesforce

Education

High school diploma

Tools

ERP Software

Salesforce

Job description

Step into a role where each day brings new conversations, creative problem‑solving, and meaningful client impact.

At Oliver Inc, you’ll join a legacy brand in print and packaging—more than 250 years strong—powered by multiple production facilities, modern technology, and a deep commitment to sustainability. We move with speed, consistency, and agility to be our customers’ one‑stop partner, and we live our values: passion for the craft, respect for people, and a drive to build our clients’ brands with smart, creative solutions.

A day in this role

You begin by reviewing your client portfolio in the CRM, confirming proofs that landed overnight, and syncing with production so specs are airtight. Mid‑day, you host a plant tour that showcases our capabilities and align on delivery dates. In the afternoon, you present samples, capture approvals, and troubleshoot a workflow question with Sales—keeping information flowing across departments so every job enters production exactly as promised.

What you’ll do

• Get to the heart of each client’s goals and challenges and recommend solutions that support their brand and business targets.
• Own a portfolio of accounts, ensuring orders, samples, estimates, and job specifications are communicated clearly—internally and externally.
• Shepherd information across teams so customer requirements are precisely captured and ready for production.
• Maintain CRM contacts, record interactions, monitor customer workflows, and partner with Sales to strategize and resolve issues.
• Present proofs, secure approvals, supply samples, and confirm mutually agreed delivery dates.
• Shape exceptional onsite experiences—run strategy sessions, lead capability tours, and conduct offsite client visits.
• Audit and update open sales orders, finished goods inventory, and unbilled orders to support accurate billing.

What you bring

• 4–5 years in customer service, sales, or a manufacturing environment.
• Fluency with Windows, Word, Excel, and enterprise platforms (ERP and CRM).
• Calm, sound judgment while juggling priorities in a fast‑moving, high‑volume setting.
• High school diploma required; college degree preferred.
• Excellent verbal and written communication.
• Willingness for occasional overnight travel as needed.

Core proficiencies

• Customer Service
• Project Management
• Production Planning & Scheduling
• Packaging Experience

Tools you’ll use

• ERP Software
• CRM
• Salesforce
• Excel

Oliver Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.