Strategic Client Success Manager - Print & Packaging

Oliver, Inc.; Fitchburg (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Oliver Inc., a legacy brand in print and packaging, seeks a customer service and sales–focused professional to manage a portfolio of accounts, confirm proofs, and coordinate with production to ensure on-time delivery. You’ll present samples, capture approvals, and align with Sales to resolve issues while maintaining CRM contacts and tracking orders.

A high school diploma is required; college degree preferred, and 4–5 years in a manufacturing service environment is ideal.

Qualifications

• Experience in customer service within a manufacturing environment.
• Ability to manage client portfolios and communicate clearly.
• Proficiency with CRM and ERP platforms.
• Strong written and verbal communication skills.

Responsibilities

• Get to the heart of each client’s goals and recommend solutions that support their brand and business targets.
• Own a portfolio of accounts, ensuring orders, samples, estimates, and job specifications are communicated clearly—internally and externally.
• Shepherd information across teams so customer requirements are precisely captured and ready for production.
• Maintain CRM contacts, record interactions, monitor customer workflows, and partner with Sales to strategize and resolve issues.
• Present proofs, secure approvals, supply samples, and confirm mutually agreed delivery dates.
• Shape exceptional onsite experiences—run strategy sessions, lead capability tours, and conduct offsite client visits.
• Audit and update open sales orders, finished goods inventory, and unbilled orders to support accurate billing.

Skills

Customer Service

Sales Experience

Production Planning

CRM Systems

ERP Software

Salesforce

Education

High school diploma

Tools

ERP Software

Salesforce

Job description

Oliver Inc., a legacy brand in print and packaging, seeks a customer service and sales–focused professional to manage a portfolio of accounts, confirm proofs, and coordinate with production to ensure on-time delivery. You’ll present samples, capture approvals, and align with Sales to resolve issues while maintaining CRM contacts and tracking orders.

A high school diploma is required; college degree preferred, and 4–5 years in a manufacturing service environment is ideal.