Client Success Manager - Onboarding & Retention

TDIndustries, Inc.; Amarillo (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

TDIndustries, Inc. is seeking a Client Success Manager to oversee day-to-day relationships and service delivery for assigned clients, ensuring high satisfaction, retention, and contract performance.

The role partners with operations, sales, and engineering to meet expectations and deliver exceptional service results. The ideal candidate will bring 5+ years in client relationship management, strong communication, CRM proficiency, and the ability to work cross-functionally to drive client success

Qualifications

• Bachelor's degree in Business or significant relevant experience.
• 5+ years in client relationship management or customer success, preferably in facilities services or technical operations.
• Proven ability to manage multiple client relationships and competing priorities.
• Strong interpersonal, communication, and problem-solving skills.
• Experience using CRM platforms (HubSpot or Salesforce).
• Detail-oriented, highly organized, with accountability and follow-through.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring clear communication and timely issue resolution.
• Partner with internal operations to address performance issues affecting satisfaction.
• Support client onboarding, renewals, and satisfaction reviews.
• Track client metrics such as response times, work order completion, and NPS.
• Identify opportunities to improve service delivery and client experience.
• Collaborate with sales to identify upsell opportunities and assist in pricing development.
• Maintain accurate client records in the CRM.
• Coordinate hand-offs of new clients from Business Development to contracted services.
• Contribute to retention reporting and internal account reviews.

Skills

Interpersonal skills

Communication

Client relationships

CRM proficiency

Problem solving

Cross-functional collaboration

Time management

Education

Bachelor's degree in Business

Significant relevant experience

Tools

HubSpot CRM

Salesforce CRM

Job description

TDIndustries, Inc. is seeking a Client Success Manager to oversee day-to-day relationships and service delivery for assigned clients, ensuring high satisfaction, retention, and contract performance.

The role partners with operations, sales, and engineering to meet expectations and deliver exceptional service results. The ideal candidate will bring 5+ years in client relationship management, strong communication, CRM proficiency, and the ability to work cross-functionally to drive client success