Client Success Manager New AZ_Mesa_HQ

Verra Mobility Corporation; Mesa, Northern (AZ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Verra Mobility in Mesa, AZ seeks an experienced Client Success Manager to act as the primary contact for strategic client partnerships. You will lead client meetings, drive account growth, and collaborate with Operations, Product, Finance, and IT to ensure successful service delivery and ongoing client value.

The role emphasizes onboarding, program implementations, and proactive risk management, with a strong focus on contract compliance and customer satisfaction.

Qualifications

• Bachelor's degree preferred or equivalent combination of education, training and experience.
• 3-5 years in a client-facing environment or account management role.
• Experience with government agencies, municipalities or regulated industries preferred.
• Strong understanding of customer contracts, compliance and legislation in client services.
• Proven ability to build trusted client relationships and drive account growth.
• Experience handling escalated client concerns with professionalism and urgency.
• Ability to guide clients through operational/system changes and implementations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication across stakeholders.
• Experience gathering and documenting business requirements for cross-functional teams.

Responsibilities

• Build and maintain strong client relationships as primary contact and trusted advisor.
• Lead recurring client meetings, manage follow-up actions, and identify growth opportunities.
• Develop long-term partnerships delivering value while expanding within accounts.
• Collaborate cross-functionally to resolve service delivery issues and ensure outcomes.
• Maintain understanding of product configurations and workflows to support clients.
• Oversee onboarding, implementations, releases, and user acceptance testing.
• Monitor performance, analyze data, identify trends, and communicate risks and resolutions.
• Support client account health through reporting, invoicing, and settlement deliverables.
• Educate clients on product capabilities and industry best practices to drive adoption.
• Manage multiple priorities in a fast-paced environment with strong organization.

Skills

Client relationship management

Communication skills

Analytical mindset

Organizational skills

Problem-solving

CRM experience

MS Office proficiency

Education

Bachelor's degree preferred

Equivalent education/experience

Tools

CRM platforms

Microsoft Office

Job description

• Build and maintain strong client relationships by serving as the primary point of contact and trusted advisor for all client communication, support, and strategic partnership needs
• Lead recurring client meetings, manage follow‑up actions, and proactively identify opportunities to improve client satisfaction, retention, and account growth
• Develop long‑term client partnerships that deliver operational and financial value while identifying opportunities to optimize, retain, and expand business within existing accounts
• Collaborate cross‑functionally with Operations, Product, Finance, IT, and other internal teams to resolve service delivery issues, support contractual obligations, and ensure successful client outcomes
• Maintain a strong understanding of product configurations, system functionality, and cross‑service workflows in order to effectively support clients and troubleshoot issues
• Oversee client onboarding, implementations, project execution, software releases, and UAT activities to ensure requirements are met and changes are successfully deployed
• Monitor client performance, analyze operational and financial data, identify trends or anomalies, and communicate risks, recommendations, and resolutions to internal and external stakeholders
• Support client account health through oversight of reporting, account reconciliation, invoice accuracy, overdue revenue recovery, and monthly settlement deliverables
• Educate and guide clients on product capabilities, operational processes, and industry best practices to drive adoption and long‑term success
• Manage multiple priorities in a fast‑paced environment while demonstrating strong organizational skills, critical thinking, communication, and problem‑solving abilities
• Maintain knowledge of applicable legislation, regulatory requirements, and client contracts to support compliance and operational success
• Willingness and ability to travel up to 30–50% as needed for client meetings, onsite support, implementations, industry conferences, and relationship management activities.

What we're looking for

• Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
• 3-5 years' experience in a client-facing environment, account management or similar role.
• Experience working with government agencies, municipalities, public sector clients, or regulated industries strongly preferred
• Strong understanding of customer contracts, compliance requirements, and applicable legislation within a client service environment preferred
• Demonstrated ability to build trusted client relationships, drive client satisfaction and retention, and identify opportunities for account growth and operational improvement
• Proven ability to manage escalated client concerns, navigate difficult conversations, and drive issue resolution with professionalism, urgency, and sound judgment
• Ability to successfully guide clients through operational and system-related changes, including implementations, process improvements, software enhancements, and transitions
• Strong analytical, organizational, and problem‑solving skills with the ability to assess complex situations, interpret data, identify risks, and develop effective solutions
• Excellent verbal and written communication skills with the ability to effectively communicate across all levels of internal and external stakeholders, including executive leadership and government representatives
• Experience gathering, documenting, and communicating business and client requirements to cross-functional internal teams
• Ability to manage multiple priorities, adapt to shifting business needs, and maintain accountability in a fast‑paced environment
• Self‑motivated and action‑oriented with the ability to work independently while also collaborating effectively within cross‑functional teams
• Strong technical aptitude with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with CRM or client management platforms preferred

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort.We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together.We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice(opens in new window)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort.We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together.We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.