Client Success Manager - Mid-Market

Kipu Health; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Kipu Health is seeking a Mid-Market Client Success Manager to enhance client relationships and drive software adoption. The role involves managing a portfolio of clients, ensuring satisfaction, and collaborating with internal teams to resolve issues. Ideal candidates will have significant experience in customer service and client success, particularly within SaaS environments. Join Kipu to make a meaningful impact in behavioral health care.

Benefits

Flexible paid time off

11 Paid Holidays

Health, Dental, Vision Insurance

401(K) with Company Match

Parental Leave

Pet Insurance

Qualifications

• 5+ years in customer service-focused environment.
• 2-3 years as Client Success Manager with SaaS.

Responsibilities

• Manage a portfolio of 45-55 client accounts.
• Build strong relationships with client executives.
• Monitor client health metrics and drive engagement.

Skills

Communication

Problem-Solving

Project Management

Analytical Skills

Job description

Join to apply for the Client Success Manager - Mid-Market role at Kipu Health

Join to apply for the Client Success Manager - Mid-Market role at Kipu Health

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, but it is through our people that we truly make a difference.

Job Description

Kipu is seeking an energetic, people-first, solutions-oriented, Mid-Market Client Success Manager to drive software adoption, reduce churn and help our clients grow through their use of Kipu. This role will leverage your people skills, business acumen, and strong technical aptitude to strengthen relationships with our Mid-Market clients.

As a Mid-Market Client Success Manager, you are required to understand common and sometimes not-so-common facility workflows, maintain a book of business between 45-55 logos (3MM -3.2MM ARR), upkeep product knowledge, develop a strong understanding of our product roadmap, stay updated with the latest behavioral health trends and regulations, and last but not least, keep our clients happy!

• Preference will be given to candidates who live in Florida, as well as Salt Lake City, Utah and Phoenix, Arizona. ***
  
  

Your Responsibilities

• Manage a portfolio of 45-55 (3MM-3.2MM ARR) logos
• Build strong, trusted relationships with client executives, departmental leaders, and key users.
• Drive success plans to communicate performance, opportunities, and help our customers achieve their outcomes
• Serve as an internal advocate for the client, coordinating with product, implementation, support, and sales teams.
• Monitor client health metrics to proactively address risks and identify upsell opportunities.
• Drive client engagement, solution adoption, and satisfaction.
• Ensure contract renewals through exceptional relationship and outcome management.
• Partner with Implementation, Sales, Product, and Support teams to resolve client issues and deliver a seamless experience.
• Provide client feedback to product and leadership teams to influence roadmap priorities.
  
  

Your Qualifications

• 5+ years working in a customer service-focused environment
• 2-3 years serving as a Client Success Manager with a SaaS solution
• Experience with managing a portfolio size greater than 2MM in annual recurring revenue
• Superb people skills, with the ability to “read” personalities across the spectrum
• Exceptional communication, account management, project management and problem-solving skills
• The ability to drive relationships with personas across an organization, including c-suite
• Analytical and logical ability to understand business analytics and workflows, and how they map to Kipu’s core functionality
• Works well autonomously while maintaining team contributions
  
  

Benefits & Compensation

• Highly competitive salary with bonus potential.
• Flexible paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• 401(K) with Company Match.
  
  

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.

We are an equal-opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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