Customer Success Manager

Telarus; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in business communication solutions is seeking a Customer Success Manager to enhance customer experience and drive business growth. This remote, full-time role focuses on customer retention and development, utilizing proprietary tools and collaborative efforts with sales leadership. Join a team that values innovation and offers growth opportunities, competitive benefits, and a dynamic work environment.

Benefits

Generous Medical, Dental, and Vision coverage

Flexible time off

401(k) plan

Free DoorDash lunches on Fridays

Employee referral bonuses

Qualifications

• 3-5+ years of experience in enterprise customer account management.
• Proven success in upsell and renewal cycles.

Responsibilities

• Maximize customer experience and grow business through upgrades.
• Communicate effectively with customers throughout their lifecycle.
• Implement strategic initiatives to identify cross-selling opportunities.

Skills

Negotiation

Customer Engagement

Communication

Proactive Outreach

Trust Building

Education

4-year college degree

Tools

CRM

Excel

MS Office

Job description

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Recognized for innovation, Command|Link has received numerous awards including SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. We have built the only scalable IT platform that solves ISP vendor sprawl and IT headaches, making it easier for our customers to get more done, maximize uptime, and improve their bottom line.

Learn more about us here.

Position Details

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

About Your New Role

The Customer Success Manager will focus on business development and customer retention through consistent customer contact, QBRs, and management of a base of CommandLink customers. The primary goal is to maximize customer experience, grow the business through upgrades and cross-selling, and maintain our industry-low customer churn rate. The role is supported by engineering resources, Sales Directors, and sales leadership committed to employee success. This is a 100% remote, full-time position.

Key Responsibilities

• Develop a comprehensive understanding of CommandLink’s products, technology, and support methodology.
• Use proprietary software tools to maintain regular communication with customers, anticipate their technology needs, and foster growth in mid-market and enterprise segments.
• Build trust with customers, serve as a primary contact, and communicate effectively throughout their lifecycle.
• Implement strategic initiatives in collaboration with leadership to identify cross-selling opportunities and close additional business.
• Manage proprietary tools including CRM, quote tools, sales automation, and KPI dashboards to meet metrics.
• Contribute positively to company culture as we grow into a U.S. leader in enterprise network, communications, and software solutions.

Qualifications for Success

• 4-year college degree or equivalent experience.
• Proven success in enterprise customer account management across deployment, upsell, and renewal cycles.
• 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network, Internet Services, Managed Services, or Software.
• Comfort and effectiveness in engaging with customer leadership, including presentations, QBRs, webinars, and training sessions.
• Strong skills in Excel, MS Office, and general software.
• Persuasive, positive, and calm personality with negotiation skills.
• Self-motivated with a proactive approach to outreach.
• Ability to meet deadlines and work under pressure.
• Charismatic with the ability to quickly gain trust.
• Quick learner of new skills and tools.
• Track record of exceeding sales and retention goals.

Why Join Command|Link

Join us to shape the future of business communication. We value innovation and seek individuals ready to bring their vision and expertise to a team that celebrates bold ideas and strategic thinking. Make an impact with us!

• Growth opportunities at a high-growth company.
• An environment that fosters ideas and innovation.
• Your work will have a tangible impact.
• Generous Medical, Dental, and Vision coverage.
• Flexible time off.
• 401(k) plan for your future savings.
• Fun events at exciting locations.
• Free DoorDash lunches on Fridays.
• Employee referral bonuses.

Note: Pay ranges vary based on geographic location, skill set, experience, and qualifications, reflecting differences in labor costs across regions.

The pay range for this role is: 60,000-90,000 USD per year (United States).